1935 Rooftop Restaurant - Holiday Inn Southend

Emma R. • 1 review

7 September 2024

5.5/10

we felt rushed even though it wasn't busy

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1935 Rooftop Restaurant - Holiday Inn Southend • Owner

Dear Emma, Thankyou for taking the time to review your meal with us. I am sincerely sorry to understand that both our service and food didn’t meet your expectations and you were left disappointed. Every effort is made to not only meet guest expectations, but exceed them on a consistent basis, however, there are occasions where we miss the mark. Please be assured that your comments have been shared with the Head Chef and Restaurant Manager for the benefit of our future guests. Thankyou very much and we hope to see you again soon. Regards Simon Elliott Operations Manager Holiday Inn Southend

Geoff H. • 1 review

1 September 2024

8/10

Nice food.Good service.Presentation a bit lacking.

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1935 Rooftop Restaurant - Holiday Inn Southend • Owner

Dear Lucy, Thankyou for taking the time to review your meal with us. I am sincerely sorry to understand that both our service and food didn’t meet your expectations and you were left disappointed. Every effort is made to not only meet guest expectations, but exceed them on a consistent basis, however, there are occasions where we miss the mark. Please be assured that your comments have been shared with the Head Chef and Restaurant Manager for the benefit of our future guests. Thankyou very much and we hope to see you again soon. Regards Simon Elliott Operations Manager Holiday Inn Southend

Patricia S. • 2 reviews

1 September 2024

8/10

Good food. Great view. Staff a tiny but slow. Overall tho definitely go back again.

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1935 Rooftop Restaurant - Holiday Inn Southend • Owner

Dear Patricia, Thankyou for taking the time to review your meal with us. I am sincerely sorry to understand that both our service and food didn’t meet your expectations and you were left disappointed. Every effort is made to not only meet guest expectations, but exceed them on a consistent basis, however, there are occasions where we miss the mark. Please be assured that your comments have been shared with the Head Chef and Restaurant Manager for the benefit of our future guests. Thankyou very much and we hope to see you again soon. Regards Simon Elliott Operations Manager Holiday Inn Southend

Sandra J. • 1 review

27 August 2024

10/10

I had an amazing experience at 1935 rooftop restaurant. The staff were so friendly and good. Overall it was a great pleasure to had a dining experience in there.

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Christine R. • 1 review

24 August 2024

10/10

Nice food service chilled atmosphere.

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Laura A. • 1 review

10 August 2024

10/10

Very friendly staff who made our stay enjoyable.

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Janice A. • 1 review

3 August 2024

8/10

Been here several times. Staff are lovely. Nice lunch today. Fish finger sandwich was actually battered fish goujons & very tasty. Cajun chicken burger was good too. Great place for lunch with a view. Definitely recommend it.

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Angel J. • 1 review

26 July 2024

10/10

3 of us come to the Rooftop restaurant. it was very well clean and elegant. we arrived 10mins early so the waiter said you can have a drink at the bar, so we did. had a lovely meal. I had the chicken burger, which was like a nandos style one, Mum had a beef burger which was exquisite and my Father had the gnocchi which he said was excellent.

See 3 photos

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Sarah H. • 1 review

27 July 2024

10/10

Food was excellent and we could tell it was freshly cooked. Great service from all staff who were attentive and engaged with our 17 month old daughter too. Definitely recommend and revisit when we are next in town. Thank you.

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Jessica B. • 1 review

21 July 2024

10/10

Very attentive staff. Happy environment. We felt very comfortable there.

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Stephen A. • 1 review

20 July 2024

9/10

Super food and nice outlook from the Rooftop restaurant plus super service from our waiter.

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Helen J. • 1 review

13 July 2024

9/10

extremely good service.

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1935 Rooftop Restaurant - Holiday Inn Southend • Owner

Dear Helen, May I start by thanking you for taking the time to leave a review and feedback regarding your recent meal with us in the 1935 Bar & Restaurant. I would like to assure you that all comments are read and discussed by the Hotel’s Management Team, as this allows us to not only recognize success, but also learn lessons. This will empower us to offer the best possible service and product to our guests, encouraging them to return and share their experiences with others. We hope to have the pleasure of welcoming you back very soon. Kind regards Simon Elliott Operations Manager Holiday Inn Southend

Lucy H. • 1 review

12 July 2024

3.5/10

The food was OK, but nothing that special. I have steak and chips, and then chips tasted like frozen chips, and the steak was fairly fatty. Side of veg for £4.50 was a few bits of broccoli and a few green beans.

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1935 Rooftop Restaurant - Holiday Inn Southend • Owner

Dear Lucy, Thankyou for taking the time to review your meal with us. I am sincerely sorry to understand that both our service and food didn’t meet your expectations and you were left disappointed. Every effort is made to not only meet guest expectations, but exceed them on a consistent basis, however, there are occasions where we miss the mark. Please be assured that your comments have been shared with the Head Chef and Restaurant Manager for the benefit of our future guests. Thankyou very much and we hope to hear from you soon. Regards Simon Elliott Operations Manager Holiday Inn Southend

Laura B. • 1 review

5 July 2024

5.5/10

I booked a table online, and when we arrived the restaurant was closed! They offered the usual menu in the bar area, but the only table left was a high bar table which didn’t suit us as I had my 3 year old with me. They allowed us to sit inside the closed restaurant to eat our food, but other visitors walked in (that weren’t eating), and stood around our table just to look out of the window at the view of the airport. Children were running around the “empty/closed” restaurant area, it was a really distracting meal. Service was very slow and poor - there was only 1 person working to take drinks/food orders for the entire level. Not what you’d expect from a rooftop hotel restaurant. We won’t be going back.

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1935 Rooftop Restaurant - Holiday Inn Southend • Owner

Good afternoon Laura, I am sorry for your disappointing experience at our restaurant. We aim to give our guests an enjoyable experience on a consistent basis, however on some occasions we miss the mark. Please let me know if you would like to return, as I am confident that we will do a better job next time. Kind regards Simon Elliott Operations Manager Holiday Inn Southend

Paul K. • 1 review

2 July 2024

9/10

Good food, good service, and views over the airport were really nice.

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Faye S. • 1 review

29 June 2024

2/10

We dined on the 29th June . The bar did not have the correct alcohol for the cocktail we chose. The waiter did not know what the soup of the day was. We chose the soup which was leek and potato soup but when it came , it did not taste like leek and potato soup at all. It was a strange taste and my husband did not eat his which is unlike him. I noticed it had tiny black specks in it and I couldn't identify the flavour . The main course was sirloin steak which was cooked perfectly however the chips looked and tasted like they were frozen and not hand cooked ? Very disappointed! When we ordered our dessert I chose the pear tart with vanilla ice cream but it came with salted caramel . I was not offered to choose an alternative to vanilla. We did leave our waiter a £5 tip and to our shock he did not thank us! The air conditioning was on and it was freezing in the bar so we had no choice but to return to our room early ! We were gutted.

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1935 Rooftop Restaurant - Holiday Inn Southend • Owner

Dear Guest, Thankyou for taking the time to review your meal with us. I am sincerely sorry to understand that both our service and food didn’t meet your expectations and you were left disappointed. Please be assured that you comments have been shared throughout the Management Team of the hotel. Thankyou very much and we hope to be able to welcome you back soon. Regards Simon Elliott Operations Manager Holiday Inn Southend

Louise C. • 1 review

30 June 2024

10/10

Went for a Sunday roast on a recommendation and it was superb will 100% be back (every Sunday if I could)

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1935 Rooftop Restaurant - Holiday Inn Southend • Owner

Dear Louise, May I start by thanking you for taking the time to leave a review and feedback regarding your recent meal with us in the 1935 Bar & Restaurant. I would like to assure you that all comments are read and discussed by the Hotel’s Management Team, as this allows us to not only recognize success but also learn lessons. This will empower us to offer the best possible service and product to our guests, encouraging them to return and share their experiences with others. We hope to have the pleasure of welcoming you back very soon. Kind regards Simon Elliott Operations Manager Holiday Inn Southend

Jennifer M. • 1 review

15 June 2024

8.5/10

The Matre'd was great . Attentive but gave us space answered questions. Shame no specials on the menu that day. Make a great cocktail. Nice atmospheres relaxed. Had a lovely time with the family. Great to see the planes over the airport. Will definately visit again

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Kenneth P. • 1 review

16 June 2024

8.5/10

A warm welcome and very pleasant surroundings, lovely seating areas and fabulous views, the food was well presented with good choices, the only negative was the beef I chose was a bit under cooked and needed a steak knife to cut it I mentioned that to the staff at the end to inform the chef, overwise a very pleasant visit,

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Stephen G. • 5 reviews

16 June 2024

10/10

Another very good meal with excellent service.

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