1935 Rooftop Restaurant - Holiday Inn Southend
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What diners said about this restaurant:
Erin H. • 1 review
12 October 2024
10/10I can honestly say I haven’t had service with that level of care! Unfortunately I didn’t have a chance to get their names, but the 2 ladies and the gentleman were always ensuring our experience was as perfect as possible. Nothing was too much trouble. It made the experience incredibly memorable. We are very likely to come again soon thanks to their welcoming, friendly and kind attitudes. Thank you!
Denise B. • 5 reviews
27 September 2024
5.5/10The noise level in the restaurant is unacceptable. The bench tables are too close together so no ambience at all and no privacy for conversations if the noise level permitted. The food provided was average , the use of frozen chips should not be allowed at the prices charged.
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear Denise, Thankyou for your feedback, please be assured that all comments are read and used to improve the product and service we offer. We hope to see you again soon. Regards Simon Elliott Operations Manager Holiday Inn Southend
Carly T. • 1 review
22 September 2024
8/10Roast dinner was beautiful!
Sue A. • 1 review
15 September 2024
10/10Wonderful friendly attentative staff who were able to remember me from a previous stay and my allergies!! Nothing was too much for them and even accommodated me by making tweaks to the menu to ensure I could eat taking my allergies into consideration. Chefs always make scrumptious food. Lots of choices for breakfast and dinner and bar food for lunch times. Cannot wait to eat there again xx
Emma R. • 1 review
7 September 2024
5.5/10we felt rushed even though it wasn't busy
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear Emma, Thankyou for taking the time to review your meal with us. I am sincerely sorry to understand that both our service and food didn’t meet your expectations and you were left disappointed. Every effort is made to not only meet guest expectations, but exceed them on a consistent basis, however, there are occasions where we miss the mark. Please be assured that your comments have been shared with the Head Chef and Restaurant Manager for the benefit of our future guests. Thankyou very much and we hope to see you again soon. Regards Simon Elliott Operations Manager Holiday Inn Southend
Geoff H. • 1 review
1 September 2024
8/10Nice food.Good service.Presentation a bit lacking.
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear Lucy, Thankyou for taking the time to review your meal with us. I am sincerely sorry to understand that both our service and food didn’t meet your expectations and you were left disappointed. Every effort is made to not only meet guest expectations, but exceed them on a consistent basis, however, there are occasions where we miss the mark. Please be assured that your comments have been shared with the Head Chef and Restaurant Manager for the benefit of our future guests. Thankyou very much and we hope to see you again soon. Regards Simon Elliott Operations Manager Holiday Inn Southend
Patricia S. • 2 reviews
1 September 2024
8/10Good food. Great view. Staff a tiny but slow. Overall tho definitely go back again.
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear Patricia, Thankyou for taking the time to review your meal with us. I am sincerely sorry to understand that both our service and food didn’t meet your expectations and you were left disappointed. Every effort is made to not only meet guest expectations, but exceed them on a consistent basis, however, there are occasions where we miss the mark. Please be assured that your comments have been shared with the Head Chef and Restaurant Manager for the benefit of our future guests. Thankyou very much and we hope to see you again soon. Regards Simon Elliott Operations Manager Holiday Inn Southend
Sandra J. • 1 review
27 August 2024
10/10I had an amazing experience at 1935 rooftop restaurant. The staff were so friendly and good. Overall it was a great pleasure to had a dining experience in there.
See 2 photos
Christine R. • 1 review
24 August 2024
10/10Nice food service chilled atmosphere.
Laura A. • 1 review
10 August 2024
10/10Very friendly staff who made our stay enjoyable.
Janice A. • 1 review
3 August 2024
8/10Been here several times. Staff are lovely. Nice lunch today. Fish finger sandwich was actually battered fish goujons & very tasty. Cajun chicken burger was good too. Great place for lunch with a view. Definitely recommend it.
Angel J. • 1 review
26 July 2024
10/103 of us come to the Rooftop restaurant. it was very well clean and elegant. we arrived 10mins early so the waiter said you can have a drink at the bar, so we did. had a lovely meal. I had the chicken burger, which was like a nandos style one, Mum had a beef burger which was exquisite and my Father had the gnocchi which he said was excellent.
See 3 photos
Sarah H. • 1 review
27 July 2024
10/10Food was excellent and we could tell it was freshly cooked. Great service from all staff who were attentive and engaged with our 17 month old daughter too. Definitely recommend and revisit when we are next in town. Thank you.
Jessica B. • 1 review
21 July 2024
10/10Very attentive staff. Happy environment. We felt very comfortable there.
Stephen A. • 1 review
20 July 2024
9/10Super food and nice outlook from the Rooftop restaurant plus super service from our waiter.
Helen J. • 1 review
13 July 2024
9/10extremely good service.
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear Helen, May I start by thanking you for taking the time to leave a review and feedback regarding your recent meal with us in the 1935 Bar & Restaurant. I would like to assure you that all comments are read and discussed by the Hotel’s Management Team, as this allows us to not only recognize success, but also learn lessons. This will empower us to offer the best possible service and product to our guests, encouraging them to return and share their experiences with others. We hope to have the pleasure of welcoming you back very soon. Kind regards Simon Elliott Operations Manager Holiday Inn Southend
Lucy H. • 1 review
12 July 2024
3.5/10The food was OK, but nothing that special. I have steak and chips, and then chips tasted like frozen chips, and the steak was fairly fatty. Side of veg for £4.50 was a few bits of broccoli and a few green beans.
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear Lucy, Thankyou for taking the time to review your meal with us. I am sincerely sorry to understand that both our service and food didn’t meet your expectations and you were left disappointed. Every effort is made to not only meet guest expectations, but exceed them on a consistent basis, however, there are occasions where we miss the mark. Please be assured that your comments have been shared with the Head Chef and Restaurant Manager for the benefit of our future guests. Thankyou very much and we hope to hear from you soon. Regards Simon Elliott Operations Manager Holiday Inn Southend
Laura B. • 1 review
5 July 2024
5.5/10I booked a table online, and when we arrived the restaurant was closed! They offered the usual menu in the bar area, but the only table left was a high bar table which didn’t suit us as I had my 3 year old with me. They allowed us to sit inside the closed restaurant to eat our food, but other visitors walked in (that weren’t eating), and stood around our table just to look out of the window at the view of the airport. Children were running around the “empty/closed” restaurant area, it was a really distracting meal. Service was very slow and poor - there was only 1 person working to take drinks/food orders for the entire level. Not what you’d expect from a rooftop hotel restaurant. We won’t be going back.
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Good afternoon Laura, I am sorry for your disappointing experience at our restaurant. We aim to give our guests an enjoyable experience on a consistent basis, however on some occasions we miss the mark. Please let me know if you would like to return, as I am confident that we will do a better job next time. Kind regards Simon Elliott Operations Manager Holiday Inn Southend
Paul K. • 1 review
2 July 2024
9/10Good food, good service, and views over the airport were really nice.
Faye S. • 1 review
29 June 2024
2/10We dined on the 29th June . The bar did not have the correct alcohol for the cocktail we chose. The waiter did not know what the soup of the day was. We chose the soup which was leek and potato soup but when it came , it did not taste like leek and potato soup at all. It was a strange taste and my husband did not eat his which is unlike him. I noticed it had tiny black specks in it and I couldn't identify the flavour . The main course was sirloin steak which was cooked perfectly however the chips looked and tasted like they were frozen and not hand cooked ? Very disappointed! When we ordered our dessert I chose the pear tart with vanilla ice cream but it came with salted caramel . I was not offered to choose an alternative to vanilla. We did leave our waiter a £5 tip and to our shock he did not thank us! The air conditioning was on and it was freezing in the bar so we had no choice but to return to our room early ! We were gutted.
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear Guest, Thankyou for taking the time to review your meal with us. I am sincerely sorry to understand that both our service and food didn’t meet your expectations and you were left disappointed. Please be assured that you comments have been shared throughout the Management Team of the hotel. Thankyou very much and we hope to be able to welcome you back soon. Regards Simon Elliott Operations Manager Holiday Inn Southend
Louise C. • 1 review
30 June 2024
10/10Went for a Sunday roast on a recommendation and it was superb will 100% be back (every Sunday if I could)
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear Louise, May I start by thanking you for taking the time to leave a review and feedback regarding your recent meal with us in the 1935 Bar & Restaurant. I would like to assure you that all comments are read and discussed by the Hotel’s Management Team, as this allows us to not only recognize success but also learn lessons. This will empower us to offer the best possible service and product to our guests, encouraging them to return and share their experiences with others. We hope to have the pleasure of welcoming you back very soon. Kind regards Simon Elliott Operations Manager Holiday Inn Southend
Jennifer M. • 1 review
15 June 2024
8.5/10The Matre'd was great . Attentive but gave us space answered questions. Shame no specials on the menu that day. Make a great cocktail. Nice atmospheres relaxed. Had a lovely time with the family. Great to see the planes over the airport. Will definately visit again
Kenneth P. • 1 review
16 June 2024
8.5/10A warm welcome and very pleasant surroundings, lovely seating areas and fabulous views, the food was well presented with good choices, the only negative was the beef I chose was a bit under cooked and needed a steak knife to cut it I mentioned that to the staff at the end to inform the chef, overwise a very pleasant visit,
Stephen G. • 5 reviews
16 June 2024
10/10Another very good meal with excellent service.
Sonia G. • 1 review
8 June 2024
10/10Great views and luxury feel to the setting . Lovely menu and food . Took a friend for lunch for their birthday. We enjoyed time there.
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear Ms Gregory, Thank you for taking the time to tell us about your experience at Holiday Inn SOUTHEND and our 1935 Bar & Restaurant. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and our service standards to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel via Reception. Sincerely, Simon Elliott Operations Manager
Emma G. • 1 review
5 June 2024
4/10Service was very slow, staff more interested in their own conversations. No pizzas available, which seems a bit ridiculous unless you don’t make them fresh. The burger was not the best quality, we had to wait 25 minutes for a club sandwich & a burger, staff going into the kitchen and eating. Guests behind us were watching something on a device loudly. Also very slow service in the bar later on.
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear Ms George, Thank you for choosing Holiday Inn and our 1935 Bar & Restaurant and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each visit as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by visiting us again to show you that your unsatisfactory visit was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me. Sincerely, Simon Elliott Operations Manager
J B. • 2 reviews
2 June 2024
2/10Food was small one piece of meat which was just a lump of fat. The whole lot had to go in the microwave. My husband’s meal had to be microwaved.
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear J Black, Thank you for choosing Holiday Inn and the 1935 Bar & Restaurant and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each visit as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by visiting us again to show you that your unsatisfactory visit was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me. Sincerely, Simon Elliott Operations Manager
john f. • 1 review
21 May 2024
2.5/10We were recommended to come to your restaurant for a very special occasion Due to 12 extremely rowdy people we could not hear ourselves talk. We ordered our food and were asked if we wanted a drink. We ordered 2 large pinot but they had run out so we only got one half a glass and charged full price £10 starter ok Main course was the toughest grisliest steak ever the only thing edible was the mushroom this was the most disgusting meal we have ever had. we paid up not wanting to cause a scene due to all the noise, then we where ask how was your meal we where offered a drink as compensation but of course you had run out of pinot!!! I think you will have gathered by know we will never ever be back and anyone else we know will not either Mr and Mrs J W Fern
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear Mr fern, Thankyou for taking the time to review your meal in the Restaurant. I am sorry to hear that your experience was less than acceptable. Please be assured that your comments have been shared with the Head Chef and Restaurant Manager and refresher training has already been carried out. We hope to have the pleasure of welcoming your back in time. Kind regards Simon Elliott Operations Manager HI Southend
Laura c. • 2 reviews
18 May 2024
5/10The service was really poor and the food was not very good for what they had left. They had ran out of a lot of stuff and what they did have was not very good, they forgot to bring half of it out and the bread was as if they reused it.
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear Laura, I am sorry to hear that your experience with us was less than satisfactory. Please be assured that your comments will be discussed with the Head Chef and Restaurant Manager, so hopefully prevent the same from happening again. If I can be of any further assistance, please do not hesitate to contact me via the hotel reception. Kind regards Simon Elliott Operations Manager
Chloe A. • 1 review
12 May 2024
4/10Was only offered one round of drinks which was when we sat down. No one came round to see when we needed another drink we had to ask. Food was so so slow! Over and hour before we got our starters, which I must add were all cold choices due to it being the Sunday menu. Had to then ask how long til the main. The roast was terrible, potatoes were not edible! Been sitting in oil for far to long they were like rocks! Couldn’t wait another hour to have desert so left after our mains. All the fizzy drinks were flat to. Terrible terrible experience! Staff need more training and to actually get stuck into there roles rather than standing around trying to look busy. They need to read the room and keep eyes on all the tables they are looking after. Will not eating there ever again
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear Dear Chloe, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at 1935 Restaurant I would like to start by apologizing to you for not meeting your expectations. We strive to make each visit as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by dining with us again to show you that your unsatisfactory meal was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me. Sincerely, Simon Elliott Operations Manager
Angela P. • 1 review
14 May 2024
7/10It was busy the evening we went, food was delicious, service was a bit slow. We had to ask for drinks and pudding. Overall, impressed and would definitely go back
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear Angela, Thank you for taking the time to tell us about your experience at 1935 Rooftop Restaurant and Bar. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and our service standards to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel via Reception. Sincerely, Simon Elliott Operations Manager
Brian S. • 2 reviews
10 May 2024
9.5/10A great venue and very nice restaurant and bar with a lovely view of the Airport. The staff were very precessional, courteous and extremely polite. Special thank you to the Restaurant Manager, Tyler and Lily, plus Bar Staff. I have stated after previous visits how nice it is to have a mix of local staff and those from greater distances. The local staff just adds to the atmosphere, all very beneficial in my opinion
Lucy G. • 1 review
4 May 2024
7/10Attentive staff but let down by the overall food quality
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear Lucy, May I start by thanking you for taking the time to leave a review and feedback regarding your recent meal with us in the 1935 Bar & Restaurant. I would like to assure you that all comments are read and discussed throughout the Hotel’s Management Team, as this allows us to not only recognize success, but also learn any lessons. This will empower us to offer the best possible service and product to our guests, encouraging them to return and share their experiences with others. Please b assured that your comments have been shared with the Head Chef. We hope to have the pleasure of welcoming you back very soon. Kind regards Simon Elliott Operations Manager Holiday Inn Southend
Irene S. • 1 review
8 May 2024
7/10Staff were welcoming and the food was good with a varied choice. Although there were plenty of staff around there didn't seem to be much structure to taking orders, clearing tables etc, rather than having one staff member dealing with certain tables they were all trying to serve everyone. Overall we had a pleasant evening.
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear Irene, May I start by thanking you for taking the time to leave a review and feedback regarding your recent meal with us in the 1935 Bar & Restaurant. I would like to assure you that all comments are read and discussed throughout the Hotel’s Management Team, as this allows us to not only recognize success, but also learn any lessons. This will empower us to offer the best possible service and product to our guests, encouraging them to return and share their experiences with others. I have already discussed your comments with the Restaurant Manager, who will work with his team to make reactive improvements in our service standards, so thankyou for sharing your suggestions. We hope to have the pleasure of welcoming you back very soon. Kind regards Simon Elliott Operations Manager Holiday Inn Southend
Michelle J. • 1 review
5 May 2024
5/10We went for the Sunday roast but very disappointed! For £26.95 for 2 courses it was very small and not much choice. My son had a starter of calamari which he has had many times in other restaurants and thus was the worst he’s ever had. Roast consisted of 1 slice of meat curled on top of 4 tiny tasteless roast potatoes one slither of carrot 1 slither of parsnip and a huge Yorkshire pudding on top to fill the plate up covered in gravy but the food content was dismal. The desserts were nearly all run out so we couldn’t all have what we wanted. I expected a lot more we were all still hungry. Service and ambience nice.
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear Michelle, May I start by thanking you for taking the time to leave a review and feedback regarding your recent meal with us in the 1935 Bar & Restaurant. I would like to assure you that all comments are read and discussed throughout the Hotel’s Management Team, as this allows us to not only recognize success, but also learn any lessons. This will empower us to offer the best possible service and product to our guests, encouraging them to return and share their experiences with others. I have discussed your comments with the Head Chef, who will meet with his team to take reactive measures to reedy a lot of what you have mentioned, so thankyou for your suggestions. We hope to have the pleasure of welcoming you back very soon. Kind regards Simon Elliott Operations Manager Holiday Inn Southend
Tony S. • 1 review
17 March 2024
7/10We always enjoy coming here for Sunday lunch, although it has to be a special treat, as the price is creeping ever upwards.
John S. • 1 review
5 May 2024
5.5/10This award winning restaurant left much to be desired. Pizzas form a significant part of the menu yet there were none available. Mushy peas were dry and tasteless - obviously the scrapings from the pan - squid was over cooked and thus chewy. Service was slow with mayonnaise and drinks having to be chased up twice.
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear Mr. Smith, Thankyou for taking the time to share your experiences with us. We are sorry that your experience did not meet your expectations. Please be assured that your comments will be shared with the Head Chef and Restaurant Manager, to ensure that service and food standards are examined to ensure these levels do not continue. We hope that this experience will not deter you from returning. Kind regards Simon Elliott Operations Manager Holiday Inn Southend
G R. • 1 review
27 April 2024
8/10Good location, food good and staff were very attentive and friendly. Thank you.
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear G Ralston, Thank you for taking the time to review and leave feedback following your meal with us. Please be assured that all comments are read and discussed, allowing us to take reactive actions for the benefit of our future guests. We look forward to welcoming you back very soon. Regards Simon Elliott Operations Manager Holiday Inn Southend
Holly P. • 1 review
28 April 2024
10/10Really lovely Sunday family dinner, the staff could not do enough for us! They were all very accommodating and friendly, especially to our two girls. Thank you, we’ll definitely be returning 😊
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear Holly, Thankyou for taking the time to leave a review following your meal with us. Please be assured that all comments are read and discussed throughout the Management and Hotel Team as it allows us to recognize success, but also learn from learn lessons from any negative experiences. We hope to have the pleasure of welcoming you back very soon. Kind regards Simon Elliott Operations Manager Holiday inn Southend
Sally S. • 1 review
19 April 2024
7.5/10We had a lovely evening trying out this venue, which delivered on many levels, but wasn't perfect. The ambience and decor was lovely. The menu had sufficient choice, especially with the chef specials as well. Prices are reasonable for the quality and competition. The food was all well presented and fresh, slightly on the cold side, but this leads to the not so good points.... The staff in the main were friendly and knowledgeable, especially the two girls working that night. The service, and particularly food service was however extremely slow. Not a huge problem for us, but still not a great impression. One particular young lad needs far more training, I'm hoping he was new to justify his poor service. He wasn't rude but messed up drinks, confusion over the vegan vs meat burger, never got requested sauces, cleared unfinished drinks away but then put them back after his fingers had been over the rims etc. Like i say, hopefully he's just new and still learning. Overall tasty food in a great venue with the beauty of a bar area to retreat to afterwards if needed. Oh and nice touch when i stated the booking was a birthday as a banner and petals were on the table...much appreciated.
1935 Rooftop Restaurant - Holiday Inn Southend • Owner
Dear Sally, May I start by thanking you for taking the time to leave a review and feedback regarding your recent meal with us in the 1935 Bar & Restaurant. I would like to assure you that all comments are read and discussed throughout the Hotel’s Management Team, as this allows us to not only recognize success, but also learn any lessons. This will empower us to offer the best possible service and product to our guests, encouraging them to return and share their experiences with others. I have discussed your comments regarding service with the Restaurant Manager, who is conducting refresher training with his team to ensure that we maintain an efficient service for our guests We hope to have the pleasure of welcoming you back very soon. Kind regards Simon Elliott Operations Manager Holiday Inn Southend
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