Amy A. • 1 review
1 March 2025
7.5/10Staff friendly and food nice. Did not feel rushed. Great selection of tea - try the fruit salad! However could have offered more food straight off, sharing one stand at the start for three (with the opportunity of course for more for the stand) due to table space I thought was the wrong choice. Two would have been better to feel less awkward, so I would improve that in the future. Thank you for an overall nice experience
Sylvia B. • 2 reviews
23 February 2025
10/10Attentive and helpful staff and delicious afternoon tea. I will make it a must stop on my every visit.
Jennifer M. • 1 review
24 December 2024
10/10Homely feel. Amazing staff (I wish I captured their names). Good quality gluten free food. Tranquil ambience. So beautiful.
Mohamed A. • 1 review
7 November 2024
10/10Great food great friendly staff 👍🏻
Jan v. • 1 review
20 October 2024
10/10They took such great care of us. Was a delight to be there.
Angelika F. • 2 reviews
20 September 2024
9/10Lovely hotel, staff and the food was delicious. We felt so welcomed and enjoyed every dish especially the scones! The choice of the sweets at the end was a memorable touch. Thank you to the kind staff too.
Karyn A. • 1 review
17 August 2024
10/10The staff were so kind and friendly! We had young children with us and the staff was wonderful with them!
Jo B. • 4 reviews
9 August 2023
4/10Staff were friendly but when it got busy it was hard to get their attention. The food was very disappointing- everything was too sweet and not enough savoury things. The sandwiches were below average. We were seated outside in the conservatory which was rather dull and not very pretty.
Susan B. • 1 review
2 July 2023
5/10Overall assessment was that is a lovely dining room to take a young girl for tea. The tea itself was lovely, the sandwiches were nice, but the scones and especially the pastries were disappointing - they were all sugar without any flavor. The ambiance was nice, but the service was pretty slow. We were able to get a reservation the night before…and now I know why.
Meghan S. • 2 reviews
13 June 2023
10/10The service was amazing; staff was so friendly. They took time to chat with everyone. The sandwiches were devine. The scones & desserts were delicious! Highly recommend.
Fred M. • 1 review
30 April 2023
7/10The place is nice in its old traditional fashion. The afternoon tea is good (sandwiches,scones,teas) but the issue comes with the pastries which could be of a better quality. We were not able to finish as it was far too much sugar. It did not taste home-made. Price was a little bit too high for the quality served.
Adam F. • 1 review
8 April 2023
10/10We were concerned because there are so many tea choices in London and you just never know what you’re going to get until you go there. But our family absolutely loved it. Great service. Way too much food! All around 5 star and special.
Malisa P. • 1 review
4 March 2023
7.5/10We waited over an hour for our afternoon tea. My daughter was absolutely starving. I assume this was because of an allergy I had which I mentioned upon booking so expected the restaurant to be way more organised. Other than that it was lovely.
Deanna O. • 1 review
14 February 2023
10/10Beautiful tea room. The service was excellent and the food was good. The portions were Very generous . I plan on coming back here when I visit London.
Zoe R. • 1 review
21 January 2023
7.5/10I have been to the Chesterfield for afternoon tea multiple times. The food has always been excellent and the service, perfect. As I know the standard that they usually offer, I was immensely disappointed by the lack of service I received today. I had to ask 3 times for a pot of tea ( over a 20 min period) and NOBODY came to ask how we were doing. I very nearly refused to pay the service charge. Hugely disappointing
Kristina C. • 1 review
30 December 2022
10/10We had a great experience for our first afternoon tea. The dining room was nicely decorated. The service was on point and the food was delicious. We also loved the candy bar at the end.
Karen S. • 1 review
30 December 2022
9/10We came to the restaurant for afternoon tea. We were delighted with the mulled wine and hot chocolate shots that were offered upon our arrival. The service was a little slow, as they seemed short staffed. The presentation of the tea sandwiches, pastries and sweets was beautiful and the Christmas tea was delicious.
Cindy W. • 1 review
14 December 2022
6/10The food tasted fine, the service was quite good, but the whole experience is very overpriced. I expected the cost to be 47£ and was shocked to get the bill showing 67£. For 4 people, it was certainly not worth it.
Nichola M. • 1 review
13 December 2022
2.5/10This was truly awful. Sandwiches - bread was dry and the fillings were flavourless. Scones were ok, but the jam had clearly been sat around for a while as it had a skin on it Pastries - all tasted synthetic Service was very slow And at £130 for two - so so poor value for money
Dawn M. • 1 review
2 November 2022
10/10This was a special birthday celebration on our last in the UK. We loved everything, the staff were top notch, the food offering extensive and tasty. We'd love to do it again next time we visit.
Robin S. • 2 reviews
23 October 2022
10/10Excellent
Anne L. • 1 review
12 October 2022
10/10The food was good except for a stale macaron. The staff was friendly and attentive. They had pretty big selection of teas. There were free refills on the food and candy to take away.
Sandra P. • 1 review
18 September 2022
10/10I made a reservation for a friend of mine who is in London for the Queen's funeral. Katherine (or Catherine) was so very helpful to me! My friend had a wonderful time and he said he would definitely stay at the Chesterfield each time he is in London.
Steve B. • 2 reviews
10 September 2022
4/10Overpriced, overcrowded and slow service. £130 for sandwiches and a glass of bubbly for 2 while the table jammed up next to us argued about the allergens on the menu. Next time I’ll pop into Pret.
Layla E. • 1 review
10 August 2022
10/10Every thing was amazing really enjoy it
Sarita P. • 1 review
16 July 2022
8/10Server Sarolta from Hungary was the most gracious, generous and kind lady. She went out of her way to serve us and cater to the children's needs. She was very courteous and approachable.
Kate D. • 1 review
17 July 2022
6.5/10Defintely something special in terms of ambience and wow factor of the food but the service was a bit lacking - felt like we were struggling to get the attention of the team (who were lovely). out food arrived but no drinks (tea). I'm not sure they would have realised if not for us mentioning it which seemed really lacking and poor given it was an afternoon tea service and the price.
Tina S. • 1 review
19 June 2022
10/10Every time I have visited the butlers restaurant, the staff have always been extremely friendly and accommodating. The afternoon tea has always been a delight. Would highly recommend to others if they have not tried.
Nancy W. • 2 reviews
16 June 2022
5.5/10The cooler temperature in the tearoom was welcoming on a warm day and the sight of nearby plants was refreshing. We liked Silver Needle tea but not Dancing Dragon or the fruity tea. The salmon sandwiches and scones were very popular but the names and contents of the pastries which might have appealed to children were off-putting and somewhat silly; some were gooey and messy. The replacement for Coronation chicken sandwiches (one of the reasons for choosing the Chesterfield) was lacking appeal.
Larry H. • 1 review
17 May 2022
4.5/10The scones were cold. We asked to be seated away from others because my 96 year old mother in law was with us and she is Covid vulnerable. We were first to arrive. Two other group came later. They were seated next to us. At least 30 other tables were empty. Nobody else in restaurant.
Lorena H. • 1 review
9 May 2022
10/10Great place for an afternoon tea. The staff is kind and helpful. They food is very good. I would definitely come back next time I’m in London with the family.
Andy D. • 2 reviews
2 May 2022
10/10Most pleasant tea at the Chesterfield - delicious assortment on the tea tray. Busy restaurant but a very nice atmosphere too and looking forward to returning for this tea
My-Nam B. • 35 reviews
30 April 2022
10/10Excellent afternoon with my daughter. Perfect afternoon tea for children. Thank you for your kindness.
Alison P. • 1 review
9 April 2022
5.5/10Was a bit surprised that we got a single tier to split between two of us. We had to half each dessert. We were largely overlooked by staff. Scones were tiny and cold. Candy bag at the end was fun since we were headed to a show.
Tara M. • 1 review
16 October 2021
3.5/10£45 for 2 halves of a sandwich, 2 mini scones and inedible pastries was too expensive. The pastries tasted cheap and we could not finish them. The tea was good, but the waiters got confused and mixed up the different teas. There were many of us but the service was not up to par. Overall the experience and price were not worth what we received. The lactose-free menu was better. We would recommend getting it rather than the normal tea.
Anja S. • 2 reviews
26 September 2021
9.5/10Nice family atmosphere!!! Food was delicious and good selection. Only the waiting time until we got served was a bit long. Apart from that all very nice experience
Alison B. • 3 reviews
20 September 2021
10/10Lovely traditional cream tea. Sandwiches to start are repleneshed if you ask. Two scones with clotted cream and jam. Selection of cakes. Nice dining room and goody bag of sweets to take home.
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