Afternoon Tea at The Rubens at the Palace Hotel

Nora N. • 1 review

19 October 2023

10/10

Fantastic location and ambiance. Top notch service, super friendly and very tasty pastry, scones, tea and more. We can for sure recommend it to anyone!

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Francis H. • 1 review

7 October 2023

8.5/10

Nice english afternoon tea. The tea is absolutely amazing.

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Gregory M. • 1 review

10 August 2023

10/10

Outstanding service from beginning to the end. Staff was extremely attentive and the food was exceptional. My favorite was the scones with clotted crème and fruit jam. Recommend the champagne addition. Dress up as this top-notch afternoon tea!

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Mandy C. • 1 review

21 June 2023

8/10

The customer service and the service are good. The food is kept the standard. But the tableware is old. All the patterns on the cups and plates are fade out.

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Afternoon Tea at The Rubens at the Palace Hotel • Owner

Dear Mandy, thank you for taking the time to share your review. Whilst I was pleased to read that sorry that your experience did not fully meet your expectations. I have shared your feedback with our Afternoon Tea Manager regarding the tableware. I would like to apologise for this, as this is certainly not our standard. I do hope that this did not detract too much from your visit and I hope we have the opportunity to welcome you back soon. Kind regards, Malcolm Hendry, Managing Director.

Joel Q. • 1 review

19 June 2023

2/10

1. They were first unable to find our reservation 2. The food was very mediocre for the price paid ie. That of top tier hotel tea service. 3. Service was terrible. They did not deduct the deposit as part of the bill, and subsequently charged for the same deposit by mistake instead of refunding it. I have been double charged.

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Irhelma P. • 1 review

27 November 2022

5/10

If you are expecting a festive "Christmas tea" experience, this is not it. The hotel is in serious need of an update and feels dingy and old. There is no festive anything. it is a regular afternoon tea. But I will say this: their marketing dept is good....They made it sound online like this magical experience.

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Khanjana P. • 1 review

26 June 2022

10/10

Lovely afternoon tea and ambience. Not hurried at all and allowed to sit and take our time. The hotel even provided a special birthday sweet treat for birthday girl which was a nice touch.

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Takashi N. • 4 reviews

14 May 2022

8.5/10

すばらしい！

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Cath E. • 1 review

1 May 2022

10/10

Absolutely loved our little Sunday afternoon treat at the Ruben. Really friendly and attentive staff, very special feel to it without being snootish, Happy to keep this one a hidden gem. Thank you, we will be back!

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Michelle W. • 1 review

17 December 2021

10/10

I have been to many restaurants for tea but this was by far my best experience. The hotel was easy to find and the decor was beautiful. The staff were super friendly and attentive. We were giving a lovely table in an alcove and even though we were late, we were allowed to stay for the time that was allotted to us. The food was amazing and very different from what I have had before, which was a lovely surprise. It was definitely value for money. We will definitely return next year. Thank you so much for starting off my Christmas celebration on the right footing. I will also recommend you to my friends and family.

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Kathy G. • 1 review

8 December 2021

10/10

Fabulous! Beautiful room, excellent service and absolutely delicious food and tea. I've always wanted to do the Tea experience in London and this met all my expectations. Highly recommend.

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Monica W. • 1 review

11 November 2021

10/10

This is a great experience! The food and tea are great, but the staff make it exceptional. Definitely something to do for a special occasion or if you have never experienced a proper high tea

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