Reviews - Banyan on The Thames at Hotel Rafayel

Stephen T. • 5 reviews

7 March 2025

7/10

It was quiet on a Friday night - we were the only ones left at 9pm. Suspect the others may have been hotel guests. They describe the food as European but we had a Chinese starter and an Indian main course. It is struggling for an identity. Life-size repro 18th century painting with modern kish elsewhere. Windows onto the Thames were nice.

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Bhavisha P. • 1 review

3 January 2025

10/10

Very good food and service

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Banyan on The Thames at Hotel Rafayel • Owner

Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed the food and service. Your kind words motivate our team to continue delivering exceptional experiences. We look forward to welcoming you back soon!

Ana Sofia M. • 2 reviews

31 December 2024

9.5/10

Food quality, taste and presentation was outstanding. kindness and attentiveness of all staff members. Very well worth it for the acceptable price. There are few room details that could be improved and the information on closing time could be clearer, specially on New Year's Eve.

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Banyan on The Thames at Hotel Rafayel • Owner

Thank you for taking the time to share your experience with us. We are delighted to hear that you found the food quality, taste, and presentation outstanding, and we truly appreciate your kind words about our staff’s attentiveness and kindness. We are glad you found the experience well worth it at the price point. Your constructive feedback regarding room details and clearer communication on closing times, especially for New Year’s Eve, is invaluable to us. We will review these aspects and work towards improving them. We look forward to welcoming you back soon for an even better experience!

Benjamin B. • 1 review

24 December 2024

7/10

Went for the Christmas menu it was fine

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Banyan on The Thames at Hotel Rafayel • Owner

Thank you for sharing your experience with us. We’re glad you chose to join us for the Christmas menu and appreciate your feedback. We always strive to ensure our guests have an exceptional experience, so if there’s anything we could do to improve, we’d love to hear your suggestions. We hope to welcome you back again soon!

Jamie D. • 5 reviews

1 August 2024

10/10

Great experience for dinner. Lovely restaurant, with great service and delicious food. Lots of variety to choose from.

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Banyan on The Thames at Hotel Rafayel • Owner

Thank you for your kind words! We are thrilled to hear that you had a great dining experience and enjoyed our lovely restaurant, attentive service, and delicious food. We’re glad you appreciated the variety on our menu, and we look forward to welcoming you back soon for another enjoyable meal.

Raja N. • 6 reviews

1 June 2024

10/10

Great restaurant with good food and nice view! A nice surprise of the day. Thank you.

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Banyan on The Thames at Hotel Rafayel • Owner

Thank you for your kind feedback! We are delighted to hear that you enjoyed our restaurant, the good food, and the beautiful view. It’s wonderful to know we could be a pleasant surprise for your day. We look forward to welcoming you back for another memorable experience.

Juliane F. • 5 reviews

27 May 2024

6.5/10

This is second time there, and we brought our friends because we had a lovely time there the first one. But today I guess we were unlucky... The service was slow, they forgot our drinks a couple of times, one of the waiters was a bit rude to us when we pointed it out... Even the food wasn't as tastier as the previous one. A bit of shame, as the location is amazing and we would like to go more often.

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Banyan on The Thames at Hotel Rafayel • Owner

Thank you for taking the time to share your experience. We’re sorry to hear that your second visit didn’t meet the high standards you experienced the first time. We truly value your feedback, and I sincerely apologize for the delays in service, the oversight with your drinks, and the behavior of our staff member. This is not reflective of the level of service we aim to provide. We also regret that the food didn’t live up to your previous experience. Please rest assured that we will address these concerns with our team to ensure improvements moving forward. We greatly appreciate your loyalty and kind words about our location, and we hope you’ll give us another chance to provide the excellent experience you enjoyed on your first visit.

Jose P. • 1 review

21 May 2024

10/10

Great great restaurant

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Banyan on The Thames at Hotel Rafayel • Owner

Thank you for your wonderful feedback! We’re thrilled to hear you had such a great experience at our restaurant. Your support means the world to us, and we look forward to welcoming you back soon.

Hardeep S. • 1 review

12 April 2024

5/10

The staff were accommodating and the food was satisfactory. However the restaurant looked very dated with some unusual decor. The worse part was the music. House music was being played at 7pm in the evening….Bizarre! The music did not match the atmosphere of the restaurant.

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Banyan on The Thames at Hotel Rafayel • Owner

Thank you for taking the time to share your experience. We’re glad to hear that you found our staff accommodating and the food satisfactory. We appreciate your constructive feedback regarding the restaurant’s decor and the music. Your comment about the music selection at 7 PM is particularly helpful, as we aim to create an atmosphere that enhances the dining experience. We will review this with our team to ensure better alignment with our guests' expectations in the future. Thank you again for your insights, and we hope to welcome you back soon for an improved experience.

Fiona M. • 1 review

10 March 2024

9.5/10

The Food and service was excellent.. The waiter Viktor was superb! Lovely people, great food and fabulous service.

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Banyan on The Thames at Hotel Rafayel • Owner

Thank you for your kind words! We’re delighted to hear that you enjoyed the excellent food and service during your visit. Viktor will be thrilled to know that his efforts made your experience even more special. It’s always a pleasure to serve such lovely guests, and we look forward to welcoming you back for another fabulous dining experience.

Chris R. • 32 reviews

3 March 2024

9/10

Good menu selection. Tasty food.

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Banyan on The Thames at Hotel Rafayel • Owner

Thank you for your kind review! We’re glad you enjoyed our menu selection and found the food tasty. Your feedback is greatly appreciated, and we look forward to serving you again soon.

Coralie S. • 20 reviews

20 February 2024

10/10

We had a lovely meal and service was excellent

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Banyan on The Thames at Hotel Rafayel • Owner

Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your meal and received excellent service. It’s always our goal to provide a memorable dining experience, and your kind words mean so much to us. We look forward to welcoming you back soon!

Zarah S. • 71 reviews

5 February 2024

10/10

Right near the river and just sublime in the evenings for a walk after a nice meal.

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Banyan on The Thames at Hotel Rafayel • Owner

Thank you for your kind feedback! We’re thrilled to hear that you enjoyed the beautiful riverside location and had a delightful evening stroll after your meal. It truly is a lovely spot, and we’re so glad you were able to make the most of it. We hope to welcome you back soon for another wonderful experience.

Pamela N. • 1 review

16 February 2024

10/10

They were lovely from the minute we arrived and made us feel at home, great service and great staff! I’d highly recommend

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Banyan on The Thames at Hotel Rafayel • Owner

Thank you for your amazing feedback! We’re delighted to hear that you felt at home from the moment you arrived and that our team provided you with great service. Your recommendation means the world to us, and we’re so grateful for your support. We can’t wait to welcome you back again soon!

Patricia C. • 1 review

13 May 2023

10/10

I have been.to this exquisite restaurant several times because of the variety of the dishes and the ambiance.I decided to surprise my friend and decided to take her.She loved it immediately,and repeated her delight during the visit. We both had the Prawn dishes and shared it between ourselves.The dishes were to die for. This was followed by the Mongologian Lamb and the Lamb Chop. The presentation,quality of the food was delicious. My friend decided that she will definitely visit for her milestone birthday in a couple of month Very pleasant staff. My favourite restaurant and the view was breathtaking. Thanks for a lovely evening.

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Banyan on The Thames at Hotel Rafayel • Owner

Thank you so much for your kind words and for sharing your wonderful experience with us! We are thrilled to hear that both you and your friend enjoyed the variety of dishes, the ambiance, and the beautiful presentation of the food. It’s a pleasure to know that the prawn dishes, Mongolian lamb, and lamb chop were particularly memorable. We’re also excited that your friend is planning to visit us again for her milestone birthday, and we’ll be sure to make her visit just as special. It means so much to us to be considered your favorite restaurant, and we’re grateful for your continued support. We look forward to welcoming you both back for another delightful experience by the Thames.

Sabreena S. • 2 reviews

20 March 2023

3.5/10

The restaurant could do with a face lift and some tlc. It felt like an old hall and the food tasted as if it had been warmed up in a microwave. Such a shame because thee location is lovely and it has so much potential.

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Banyan on The Thames at Hotel Rafayel • Owner

Thank you for taking the time to share your experience. We’re glad you enjoyed the lovely location and agree that our setting has great potential. We truly appreciate your feedback regarding the atmosphere and food, and we’re sorry that your experience didn’t meet your expectations. We are always looking for ways to improve, and your comments about the restaurant’s ambiance and food quality will certainly be taken into consideration. We are committed to making any necessary updates to enhance the overall dining experience for our guests. We hope to have the opportunity to welcome you back soon and provide you with a more enjoyable visit.

Richard Ade- M. • 2 reviews

28 January 2023

9/10

I wanted to surprise my lady friend by booking Rafayel for her birthday dinner. She was most impressed with the location,view, food and the staff. I am very happy that she enjoyed the time we spent at the restaurant. We'll be back

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Banyan on The Thames at Hotel Rafayel • Owner

Thank you so much for your wonderful feedback! We’re thrilled to hear that your surprise birthday dinner for your friend was such a success. It means a lot to us that she was impressed with the location, view, food, and the service. We’re so glad you both enjoyed your time at the restaurant, and we look forward to welcoming you back for many more special occasions in the future.

Jennifer M. • 1 review

17 December 2021

9/10

I really enjoyed coming to this restaurant, the staff are very friendly and helpful and the atmosphere is very good. On any occasion I choose to take my family and friends ,the environment is warm and welcoming and the food is delicious. My children love it here

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Banyan on The Thames at Hotel Rafayel • Owner

Thank you for sharing such wonderful feedback with us! We’re delighted to hear that you enjoy dining with us and that your family and friends always have a great experience. It’s fantastic to know that your children love it here too! We’re grateful for your continued support and look forward to welcoming you and your loved ones back for many more enjoyable visits.

David S. • 1 review

13 December 2021

8/10

Food was good value. Nice view of the river. But a lot of work going on and there were few staff and very few staff in the restaurant area (only one). We were only served two cake portions instead of three for three people. But the member of staff was excellent and it was all good value for money and the view was nice so we may return in the summer.

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Banyan on The Thames at Hotel Rafayel • Owner

Thank you for taking the time to share your experience. We’re glad to hear that you enjoyed the food and the lovely view of the river. We also appreciate your kind words about our staff member – we always aim to provide excellent service, even during busier times. We apologize for the confusion regarding the cake portions and understand that the construction work and staffing situation affected your visit. We are currently working on improving the atmosphere and staffing levels, and we hope that your next visit will be even more enjoyable. We look forward to welcoming you back in the summer for a more seamless experience.

Caroline I. • 1 review

10 June 2021

9.5/10

This restaurant was such a lovely surprise. A sunny day by the river and delicious food washed down with French champagne, what more could one ask for. Go and enjoy!

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Banyan on The Thames at Hotel Rafayel • Owner

Thank you for your wonderful feedback! We’re so glad to hear that you had such a delightful experience by the river, enjoying delicious food and French champagne. It truly sounds like a perfect day! We appreciate your recommendation and can’t wait to welcome you back for another enjoyable visit.

John e. • 2 reviews

23 April 2021

5.5/10

Great location. Right on the river, has heaters as well in the covered area. Not great service, completely forgot to bring us our drinks order and then charged us for them! Food average. Generally felt disorganised. Would go back but just for drinks

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Banyan on The Thames at Hotel Rafayel • Owner

Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced during your visit. We understand how frustrating it must have been to arrive and find that we didn’t have a table available for you, especially after a reservation. We also regret that the service didn’t meet the high standards we aim to provide. We take your feedback seriously and will work with our team to improve both our booking system and service efficiency. We hope to have the opportunity to provide you with a much better experience on your next visit.

Millie C. • 1 review

24 April 2021

2/10

Booked a table and turned up but they had no spaces available, don’t even bother! Staff were very unorganised and didn’t seem to be serving people as lots were waiting.

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