Reviews - Cast Iron Grill
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Cast Iron Grill
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7-8
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What diners said about this restaurant:
Tyrone C. • 1 review
23 November 2023
9.5/10Surprisingly pleasant for our Thanksgiving Dinner. The staff were extremely helpful and striving hard to give us the best dining experience at this little cozy steak restaurant.
Cecile W. • 30 reviews
22 November 2023
10/10Excellent place for meat lover. Great value for kids menu.
Lena B. • 1 review
29 October 2023
6/10The restaurant was highly advertised within the hotel. Unfortunately, the ribeye steak was subpar at best. The chips were the only saving grace to the meal. It’s not somewhere I would go again.
John T. • 1 review
11 October 2023
5.5/10Rump steak tough! Chips warm to cold. I guess typical restaurant food. The pork tomahawk is a pork chop! . They had advertised a free glass of wine between 6 - 7. This was not offered by the waitress. I had to ask. Expected better.
Elaine s. • 1 review
6 October 2023
10/10Had a pre holiday meal in the restaurant. We all chose the ‘special deal’ on the steak. It was cooked perfectly and was very tender. We dined before 7pm so received a complimentary glass of wine. As we didn’t like the sauce that accompanied the steak the waiter offered us peppercorn sauce instead which was absolutely delicious. Our waiter was very personable and friendly and delivered great customer service. Thank you for a very enjoyable evening.
Dionne H. • 1 review
30 September 2023
10/10Very nice restaurant. Staff are very polite. Great atmosphere. It is a little pricey but the food quality is amazing.
See 7 photos
Jane A. • 1 review
19 September 2023
8/10I pre booked the restaurant & we were given a lovely corner table for two. The food was very tasty but it was very busy & mains took quite a while, which staff apologised for. My main was not hot enough & I mentioned to staff at the end of the meal. He reported back to the kitchen & we were offered free deserts but declined. They did honour the 20% discount on the app though. We would eat there again.
Steve R. • 1 review
10 September 2023
10/10Small well defined menu. My first choice starter unavailable so I ordered ham hock terrine but it didn’t come with toast or a roll. I asked for one which was no problem and a delicious warm rolled soon arrived. My sweet red pepper and tomato salad had no sweet peppers I was immediately told there would be no charge. Mains of penne and ribs very good, orange drizzle cake and sorbet also very good. Wines reasonably priced and good choice. Staff very professional and helpful.
Denise G. • 1 review
29 August 2023
10/10Enjoyed meal here before our flight the following day. Staff attentive and polite. I had baby ribs, husband had sea bass.
Alex D. • 1 review
4 August 2023
8/10We arrived 10 mins before last order ,and we still been served with everything needed, briliant food,quiet,chill,nice table service and verry polite personnel, don’t hesitate!
Pearce S. • 1 review
7 July 2023
10/10Amazing
Emmanuel B. • 1 review
17 June 2023
10/10Very nice atmosphere: quiet and chic. The meal was well presented and prepared and everything was delicious. Highly recommended place for a great meal.
Nigel G. • 1 review
14 June 2023
10/10Great food and great service. Very pleasant atmosphere. Thank you
Alexander P. • 1 review
10 June 2023
8.5/10A really good atmosphere.The food was good quality.The wine a wee bit expensive.Our waiter was very helpfull with the meal and gave excellant service
Lisa P. • 3 reviews
8 June 2023
8/10Menu not extensive but main course food very good. Desserts were disappointing It is expensive. Setting is comfortable and not cramped Cocktails great
Alex M. • 1 review
2 June 2023
8/10The restaurant was impeccable and the food was delicious. The staff were courteous and polite. Will be back for sure
Steve R. • 1 review
5 May 2023
9.5/10Friendly welcome and great service from start to finish. Good menu choices and food excellent. Getting a free drink and dessert from check in at the hotel also helped of course!
Marc A. • 1 review
19 April 2023
7.5/10Steak wasn't great - external cold and inside rare despite being asked for medium rare. Good chips and dessert cheese. Reasonably priced with good ambience.
Joost M. • 1 review
12 April 2023
10/10A great experience, I strongly recommend this restaurant in case you are looking for a fantastic steak house. Vincy is the best, we had a good time talking!
Michael T. • 1 review
10 March 2023
5/10Pleasant enough but not quite fine dining. Starters and the sirloins and chips nicely done, cooked and presented competently, but nothing amazing and the tomato salad (too roughly cut, so the tomatoes didn't take the vinaigrette) and the espresso (weak, no crema) were disappointing. The server was pleasant but a bit clumsy around the table. Pity that this seems to be a restaurant that people come to only because it's in the airport hotel that their company has booked; standards would be higher if it was otherwise.
Peter C. • 1 review
5 March 2023
9.5/10We enjoyed a good meal with friendly helpful service
Colin S. • 1 review
4 March 2023
10/10Excellent food at a reasonable price
Peter W. • 1 review
3 March 2023
10/10Excellent quality of food together with elxtremely good service. Couldnt have asked for more. Would go there again anytime. The atmosphere was pleasant and the restaurant is spotlessly clean.
Cast Iron Grill • Owner
Dear Peter. Thank you so much for your such a kind words and we are so thrilled that your visit went very well. We definitely going to share your feedback to the team and once again thank you so much for taking time to give us such a lovely feedback. Have a great day ahead!
Stephen C. • 1 review
2 March 2023
6.5/10Food and variety was as one that would be expected from the location and hotel. Service was in general good, but there was the impression perceived that the staff were more than happy to ‘speed up the process’ and this was irrelevant of how many courses were ordered with or without a bottle of wine (which, by the way, was the same price as a bottle when compared with the cost of individual 3x250 ml glasses) . The 20% reduction in price was administered after being questioned why, for a table of one cover, it didn’t ‘stand’ when compared with a take of 2, 3 or 4 covers …….. However the 12.5% service charge (if paid) wipes this out anyway ! On top of this, the noise from the adjacent Lobby Bar was in no way comfortable for those that might prefer a quiet (or even romantic) dinner in the restaurant.
Sue D. • 1 review
18 February 2023
10/10Excellent service and the most amazing steaks. Cooked as we requested just fab The service was exceptional extremely polite and accommodating. It was so easy to book a table on the app. Highly recommend this restaurant
Stephen G. • 2 reviews
7 February 2023
8.5/10Lovely atmosphere and excellent service
Neil M. • 1 review
27 January 2023
10/10This restaurant was a really great find in an airport hotel. Excellent food, flavorsome and well-cooked, served by friendly and personable waiting staff. What more can I say? We had a very enjoyable evening meal and will definitely revisit in the future. Thanks to all of the staff at the Sheraton Heathrow Hotel and the Cast Iron Grill.
Debbie W. • 1 review
15 January 2023
10/10Our server was excellent. Well trained and super smart. Very good person. My husbands burger was perfectly cooked. My tuna could have been a little fresher but i enjoyed the Ceasar Salad. Sticky toffee pudding really put a smile on my face. My hubbies chocolate fondant was perfect. Definitely eat here again
Joanne S. • 1 review
15 January 2023
10/10First time visiting this restaurant with my husband and we were pleasantly surprised. Lovely venue, good and comfortable seating, service was excellent, plenty of options to choose from on the a la carte menu. Food arrived hot and full of flavour, we would highly recommend and will definitely re-visit.
christopher g. • 1 review
5 January 2023
8.5/10Service was excellent - the staff were very friendly and efficient and the online booking was straightforward. The restaurant was well laid out and relaxing.
Philip G. • 1 review
1 January 2023
8.5/10Nice atmosphere and sophisticated style . Much better than your average airport hotel. Good steak . Nothing to complain about apart from vegetables were a bit too hard . I would go back
Ash DK • 1 review
30 December 2022
10/10Great staff and great food. We had a baby and they were very accommodating, staff were friendly and the food was cooked to perfection. Will definitely be returning
Kate A. • 1 review
30 December 2022
7/10This is the only restaurant available at this hotel, apart from in room dining. My choice from the bbq menu was tuna. I asked for it rare. It arrived very thinly cut, more like an escalope, and too well done. My husbands ribeye was perfectly done however. Unfortunately both watercress portions were old and slimy. The broccoli was so covered in chilli oil that despite looking appetising, was too spicy to eat. The waiter was attentive and apologetic. We were offered free desert which we refused, and then not charged for the tuna and broccoli but it was a disappointing start to our holiday.
Samuel C. • 6 reviews
21 December 2022
9.5/10Really good quality meat, and good sized portions too. Very friendly staff help make the whole evening lovely. You definitely get your money’s worth when it comes to food and service!
Cast Iron Grill • Owner
Dear Samuel, Thank you so much for your such kind words. We really happy that we enjoyed cast iron experience. Looking forward to welcoming you soon. Thank you
Simon R. • 1 review
20 December 2022
6.5/10The wilted heap of cress spoilt an otherwise well presented steak and chips. The waitress was excellent but the explanation for the cress “the lights are too hot” was a bit silly
Cast Iron Grill • Owner
Thank you so much for your genuine feedback. And we will definitely share your feedback to the team. Thank you
Andrew G. • 1 review
16 December 2022
10/10We were really pleasantly surprised with Cast Iron! Our server, Juma, was really excellent, so friendly and you could tell she genuinely cared about providing great customer service. The burgers were juicy and very tasty and we enjoyed the Cast Iron bread.
Cast Iron Grill • Owner
Dear Andrew, Thank you so much for your lovely review. we will definitely share your great feedback to Juna as well as to the chef. we are thrilled to see you enjoyed the food and service at cast iron. Thank you
Sharon D. • 1 review
6 December 2022
10/10Amazing customer service and delicious food set in a lovely decor. A great evening
Samuel C. • 6 reviews
5 December 2022
9.5/10Great food and very attentive waiters; drinks arrived very quickly as did the food too. Would definitely visit again. Generally a very friendly atmosphere!
Cast Iron Grill • Owner
Dear Samuel, Thank you so much for your awesome reviews. we will make sure we will pass your great comments to our chefs as well as the staffs. we do our best to make our every guests feel welcomed every time when they come to our restaurant. so, we are thrilled to see you enjoyed the food and service. Thank you
David N. • 1 review
4 December 2022
10/10I use hotels all the time and restaurants but my satisfaction with this kind of service is beyond right from the front I cannot remember the names but girls all smiling involving and mr Tom cruise I think u all know him .. thank you for making our stay really enjoyable
Cast Iron Grill • Owner
Dear David, Thank you so much for the such a lovely words. We are very glad that our chefs share the same passion for food and you had a amazing experience with us. looking forward to welcoming you in future. Thanks
Chris R. • 1 review
19 November 2022
4.5/10All good until a group of 12 arrived on the next table they were shouting, swearing, racist comments , and aggressive . Completely ruined the night and several other guests. Staff did nothing to stop this. Would never go back
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