Joanne E. • 1 review
23 March 2025
7.5/10Service, food really good , disappointed with interior, nothing relates to Charlie and the Chocolate factory . It’s also expensive but there was plenty of food which was delicious. Glad we did it though .
Megha R. • 1 review
28 February 2025
10/10The care and attentiveness of the entire staff made our experience one we won't forget. Thank you for this special experience. Everything was delicious, as well!
Elaine T. • 1 review
21 February 2025
8/10We went as a 13th birthday celebration for our granddaughters, it wasn’t something I would go to as an adult, ( though lots did) but the girls loved it.
Lorraine S. • 1 review
20 February 2025
7/10Was very overpriced for what it was……. Didn’t feel my needs and had to ask for different sandwiches even after had been confirmed both via email and phone…..
Glenn S. • 1 review
22 February 2025
8/10Nice afternoon tea but overpriced for what you get, especially when they add a 15% service charge to the bill. £7 for a bottle of water, £20 for a single glass (2/3 full) of house champagne is excessive.
Nicola S. • 1 review
2 January 2025
8/10Service was excellent. Expected more Willy wonka vibe maybe music ?
Robyn C. • 1 review
29 December 2024
10/10This place and its staff are amazing! We went to this tea and the tea at the Sofitel Hotel. This one blew the Sofitel out of the water. This should definitely not be missed!
Andrea W. • 1 review
27 December 2024
10/10the staff were so obliging and went out of their way , and asset to the company . thank you xx
Jade P. • 1 review
22 December 2024
7/10Service was very good
Georgina B. • 1 review
27 November 2024
10/10Fantastic. We took our 3 year old granddaughter who has an egg allergy, nothing was too much trouble. Good and service all flawless.
Lynsey S. • 1 review
7 November 2024
10/10Fabulous afternoon doing everything I love eating yummy food ♥️
Jai Prakash S. • 1 review
31 October 2024
10/10Awesome once in a lifetime experience with the ambience & the food was awesome
Darin R. • 1 review
26 October 2024
6/10We had no idea where our servers were. It was 20-30 minutes at minimum between courses when we would see them. For the price we paid they should be far more attentive. We were sorry we asked for more sandwiches at the beginning because it dragged tea time out by probably 40 minutes. When you are there with little kids, sitting at a table for 2+ hours is tough and you want things to keep moving.
Sandy S. • 2 reviews
31 October 2024
8.5/10Took my granddaughter for her birthday. She loved it. She was looking at the menu to see what to pick and was absolutely delighted when I told her she was having everything! She was given a ‘happy. Birthday’ cake with a candle which was a lovely touch.
loreta l. • 1 review
29 October 2024
4/10I don’t understand why this place has received such positive comments, as it’s essentially a tourist trap. The kids’ menu is £50 for white bread sandwiches and very sweet (though beautifully presented) desserts. There’s hardly anything reminiscent of a ‘Charlie and the Chocolate Factory’ experience. Only the scones were nice and warm. On a positive note, the service was good. Overall, it’s not worth the money.
Sarah N. • 1 review
27 October 2024
10/10We loved the experience, service was impeccable and it was a very different take on an afternoon tea
Kathleen Mae C. • 1 review
26 October 2024
10/10The waiter that served us was amazing! Service was over and beyond the call of duty and most importantly food was great!
Kristen D. • 1 review
25 October 2024
10/10The entire experience!!
Susan R. • 4 reviews
20 September 2024
7.5/10The sandwiches were lovely, the scones melted in my mouth and the cakes were gorgeous. Was not offered a refresh of tea or a new selection as was told. Tea was cold by the end of the tea. Bottle of water is £7. Was not offered tap water. The waiter explained what all the food was which was good. The ambience was not great. It was downstairs and not appropriate for such an expensive tea. No music or Charlie decorations which would have made a better experience
Pun Pun T. • 1 review
6 September 2024
10/10Good food and I enjoyed the atmosphere. The staff was very accommodating, especially the waiter on my table Rajan, who gave an exceptional service
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