Crowne Plaza Reading

Malcolm P. • 2 reviews

10 August 2024

6/10

Selection of tea's poor for an afternoon tea. Expect tea pots rather than 1 cup with a tea bag (means already too strong for some on arrival)! Food so so, nothing special. Would have thought an area overlooking the river (given the venue and location) would be something to make it more special.

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Pierre Jean T. • 1 review

8 July 2024

6/10

Super riverside location - easy (and free) parking - very stylish layout and decor - food was very good (we were just brunching) but service slow as only 2 staff and a sudden influx of 40 or so seminar members overwhelmed the area - but, would still go back - and hope to sit on the terrace in the sunshine!

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Elizabeth P. • 1 review

25 May 2024

4.5/10

The place was nice but the fish was overcooked, far too much breadcrumbs so they were underdone, steak was done too well for what was asked. Starter was nice

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Rachel T. • 1 review

21 April 2024

9.5/10

Really excellent afternoon tea at a good price. They catered fantastically for all 3 dietary requirements within the group and the food was delicious. Excellent service as well.

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Crowne Plaza Reading • Owner

Thank you for taking the time to leave a review. I'm glad to hear that you had a positive experience. I'll be sure to pass your feedback along to the team. Also, I'm excited to announce our new menu coming out soon. Thanks again for your support! Kind regards Ryan Thorbourne Food & Beverage Manager

Willow H. • 1 review

21 January 2024

10/10

The team pulled off a lovely last minute afternoon tea for a special celebration and it was absolutely perfect - thanks Crowne Plaza!

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Crowne Plaza Reading • Owner

Thank you for taking the time to leave a review. I'm glad to hear that you had a positive experience. I'll be sure to pass your feedback along to the team. Also, I'm excited to announce our new menu coming out soon. Thanks again for your support! Kind regards Ryan Thorbourne Food & Beverage Manager

Julia T. • 2 reviews

24 October 2023

8.5/10

This restaurant has a good situation overlooking the Thames. Good menu with ample choice for vegetarians. Staff attentive but some would benefit from a more relaxed smiling manner. Good prices.

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Crowne Plaza Reading • Owner

Thank you for taking the time to leave a review. I'm glad to hear that you had a positive experience. I'll be sure to pass your feedback along to the team. Also, I'm excited to announce our new menu coming out soon. Thanks again for your support! Kind regards Ryan Thorbourne Food & Beverage Manager

Pauline C. • 1 review

25 February 2023

8.5/10

I was very annoyed as when I booked Fork said it was £19.50 per person but they charged me £25.00 so I felt I overpaid by £30 so cross I will never recommend booking through fork

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Saty B. • 1 review

4 February 2023

5.5/10

Mainly go here as usually quiet so can eat without too much noise around us. Food is ok, service is ok. Prices ok. Not for a special meal but just a chance to eat out for a reasonable price.

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RACHEL B. • 2 reviews

16 December 2022

3/10

This was booked as a treat to help a friend who has had a medical diagnose that was not expected. The Crowne Plazza Hotel Reading, restaurant employee firstly said we have no booking and tried to show us back to the exit. We a asked him to check again he refused and said we had clearly made a mistake and walked away . We spoke with reception who had no issue finding our booking which said was made only today. Re confirmation of attendance was made today after email received asking me to do so.. Booking made 3-4 days ago Reception offered a free drink while something was rustled up!!. 30 mins later sat at a table in thorough fare outside the main restaurant layed up area. Food was poor , with tea served in huge "builder" mugs. No one checked on us re quality of food. On asking for bill to pay and name of hotel manager, restaurant manger appeared and said he would take 20% off bill. The charge of £25 pp but for x 2 was charged £40 was not good value for money. The attitude of restaurant staff was very unprofessional and un welcoming. The restaurant and foyer area were not busy at the time of this visit. Eventuality had name and email address of hotel manager. Restaurant manager unhappy about giving me this info as "I have given you a discount already Madam" Unfortunately a very poor experience from start to finsh.

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Marie F. • 1 review

21 October 2022

5/10

This was not quite the first afternoon tea experience I’d hoped to give our Ukrainian guests. We were kept waiting at the start because apparently the booking hadn’t come through as an afternoon tea. When it did arrive, there was cream cheese instead of clotted cream with the scones and although we asked for tea as well as the complimentary coffees we were offered for the delay, this never materialised. It is a nice location with a nice view and the food was good when it arrived (excepting the cream) but it was a decidedly average experience and overpriced because of this at £25 a head.

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Tracy H. • 1 review

13 July 2022

10/10

Had a lovely after noon tea was delicious, but looked like alot of money £65 for just one 3 tier cake stand for 3 people ,don’t get me wrong there was enough but maybe spread it out onto two cake stands so u feel ur getting ur money’s worth ,plus we’ve been to dobbies garden center £13.50 per person ,and u get a lot more 2 x3 tiers for 3 people ,there also doing a deal 2 people for £20 till September ,so when u weigh it up it does seem a lot

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Tracey H. • 1 review

11 June 2022

2/10

I had booked a reservation for 2 people at the crown plaza caversham online. When I got there the staff didn't seem to have a clue about an afternoon tea atall! I showed the boss the confirmation along with the waiter too. The manager explained there wasn't enough food for 2 people for the afternoon tea. We had to wait over an hour for the food to have to eat when it came out 4 sandwiches, 2 scones, 2 desserts and 2 swerkers of fruit. I paid half price for the food but for the appealing customer service I should of got it for free!

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Angie S. • 1 review

21 February 2022

7/10

Peaceful setting for a drink at the bar followed by afternoon tea. Food was served & we were left to chat & enjoy. Tea/coffee refilled when requested. Everything was very tasty.

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Ruthlyn W. • 1 review

7 November 2021

3/10

The worst afternoon tea that I’ve ever experienced. Consisted of 2 tiny strawberries cut into 4 halves, 1 tiny cake cut into 2 halves, 2 small scones, no chocolate eclairs just 2 tiny chocolate ganache where the bottom layer had come off, possibly still stuck at the bottom of the packet it came out from. The sandwiches were dry and seemed like they had been made earlier and now dry Both teas were cheap quality with no distinctive flavour. Probably should put up a review so the public can see. Crowne Plaza need to address. I would happily welcome the opportunity to discuss further.

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Julie R. • 1 review

7 November 2021

9.5/10

Varied menu, food was delicious, service was great, restaurant has a lovely view of the river. Perfect for couples and families. Would go again

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Sharon M. • 1 review

11 September 2021

3/10

Went for afternoon tea, service awful, no scones or cream, husband went to waitrose and brought scones, cream and Jam, never asked how everything is, no apology at all. Terrible afternoon tea

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