Damascena Coffee House City Centre

Fabulous food. Very tasty and well presented. Quick service. Great staff. Well worth a visit. Lovely decor. Easy to book and very covid secure. Felt very safe.

Me and my partner try a new restaurant every week. Heard about this restaurant, went there and totally disappointed. Food was not cooked probably. We can see the red minced meat in the kofta. Definitely not going again.

The service was very poor quality, when first entering damascena we were told that there are four people ahead of us and we would have to wait.. it was just assumed we rocked up even though they have a reservation service online. Then we were seated at a table with only a wall chair and a little stool with no back which was very uncomfortable so I asked two different members of staff for another chair neither got back to me but they did bring a chair with a back to the man on the table next to mine which I found very rude so I ended up getting a chair from another table myself. The service felt so rushed and the members of staff seemed so unenthusiastic and helpful. However, the service at the counter was very good. The food was not too great either there was way too much salt in the lamb shawarma which I ended up throwing away. There also seemed to be no real Covid safety measures at the reception/ entrance area and everyone including staff/ customers are very close to each other and the measures are there for ‘display purposes’ only.