Ed's Diner - Cardiff

Was waiting 25 minutes before even got seen to. Staff just wandered around has if nobody was in there. At least 3 other tables we’re waiting aswell has me. When we finally did get our order done, food was pretty quick coming which was really nice and the guy who brought us the Bill was nice and friendly. I’m just really disappointed that the service to get our meal was absolutely shocking

Waitress rude, no customer service whatsoever, felt rushed and took plates away without asking. If we were finished and handed us the bill without even asking, it wasn’t busy but felt pushed to leave as quickly as possible.

Food was little and poor quality compared to previous visits. Seats/tables were not 2 meters apart like they should be. Staff were rushed off feet due to the amount of Customers in restaurant. However staff numbers seem to be reduce to help social distancing between them

Food was absolutely outstanding, costumer service was at its highest level and my overall impression is completely satisfied!

The restaurant was too cold. We couldn’t take our jackets off. The food was lovely but went cold quite quickly due to being in a chilly environment

We booked a table for 19:45 in Cardiff at David’s centre. We walked down to the restaurant only to see staff wiping tables. They looked at us and said sorry we are closer guys. We booked this so we could after dinner out after doing some shopping. Therefore I hope you understand why we are disappointed.

I booked. a table for 2 for 9.00 Am and it didn’t open til 10 so didn’t go.

The place took bookings even though they where shut. Turned up to find the place didn’t open for another 1.5hours. Went back when it was open to complain the manager was condescending and just blamed head office. I ruined start to my first day off in months.

Never contacted me after I contacted them to confirm booking bad customer service . Looked empty today . Praps same reason . Look into customer care

They spaced the customers out as they came in, they provided QR ordering services. I felt safe but I did notice a few staff wearing their masks incorrectly by not covering their nose as well as their mouth.

Very good service was escorted by the lady to our seats service was really good food excellent wasn't to busy either felt very safe in there will be booking again soon.