Reviews - Glasgow Westerwood Hotel, Spa & Golf Resort
Reviews
8.1of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Annemarie H. • 1 review
22 July 2024
10/10I thought the new refurbished restaurant was great however I was quite disappointed that they have done away with some old classics like the steak pie and chicken and ham pie too plus the chicken liver pate too was really looking forward to having that but had to go with something totally different that I don’t normally pick but was just as good.
Glasgow Westerwood Hotel, Spa & Golf Resort • Owner
Dear Annemarie, thank you for providing your feedback. We have recently introduced a weekly specials menu with different item options each week, however if there is something you particularly would like please don't hesitate to ask a member of the team and the Kitchen may be able to provide a Steak pie or Pate for you on request. Hope to see you again soon!
Doug H. • 2 reviews
20 July 2024
10/10Excellent service - professional staff very well coordinated and attentive. Good food and nice setting with views of the hills and the golf course.
Glasgow Westerwood Hotel, Spa & Golf Resort • Owner
Dear Doug, thank you very much for leaving a review. We look forward to welcoming you back soon!
Malcolm S. • 1 review
6 July 2024
10/10excellent food
Glasgow Westerwood Hotel, Spa & Golf Resort • Owner
Hi Malcom, thank you very much for leaving a review. We look forward to welcoming you back soon!
Linda W. • 2 reviews
25 May 2024
5/10The staff were kind and accommodating. The pasta was bland as if it was toma9
Linda W. • 2 reviews
25 May 2024
5/10The staff were kind and welcoming
Glasgow Westerwood Hotel, Spa & Golf Resort • Owner
Dear Linda, thank you very much for your kind feedback. We hope to see you back at the hotel again soon!
Laura B. • 2 reviews
17 May 2024
9/10The welcome was stilted. I arrived and showed my booking made via The Fork. I know their Grill restaurant is used often for their spa customers to enjoy their set menu. The fact that I had booked via The Fork seemed to cause a bit of confusion, and there was back-and-forth between staff members to figure out what to do with me. After that issue was resolved and I was seated, the service was presented and friendly. The food was a bit slow to arrive (30+ mins) but when it did arrive, it was very nice, well presented, good temperature and tasty. My business guests commented repeatedly on what a lovely ambience there was in the restaurant and how they would love to return.
Glasgow Westerwood Hotel, Spa & Golf Resort • Owner
Dear Laura, thank you for your recent visit to our Grill Restaurant and for your feedback. Please accept my apologies for the confusion around your booking, however I am glad the service from the team and standard of food satisfied your needs. We hope to see you visit again soon.
John J. • 1 review
27 April 2024
3/10Where do I start everything from waiting to be shown to our seat , the food , having ate our starters Before our drinks even arrived at the table a pint of beer and a glass of wine and then the service now that isn’t a dig on the actual servers/waiters but by god they are running about everywhere no set area etc. the place is terrible and needs mass improvement and by Hilton standards really isn’t what you expect . Food was below average to be fair fillet steak ordered medium then came out and it was rare had to be sent back so I had then eaten my dinner and my wife’s didn’t come back out for another 20 minutes . Everything all round with food and over night stay was terrible. Won’t be back to this hotel .
Glasgow Westerwood Hotel, Spa & Golf Resort • Owner
Dear John, thank you for your feedback. The team as always try their hardest and with a fully booked restaurant I apologize there was a shortfall in your experience. However, we do hope to welcome you back again in the future.
Yvonne W. • 1 review
20 April 2024
5/10Waited half an hour for our drinks and our meal came before they arrived. We had to ask twice if they were on their way. Ordered a burger for our meal. Looked lovely on the plate but unfortunately was raw in the middle leading us sending it back to the kitchen. They did take the cost of the burger off the bill but it really put us off returning.
Craig R. • 1 review
7 April 2024
10/10Our second visit and the food, decor and atmsphere again did not disappoint. Service was excellent and we will definitely return again soon.
Glasgow Westerwood Hotel, Spa & Golf Resort • Owner
Dear Craig Thank you for your kind words, I am thrilled to see you enjoyed your visit to our restaurant. We can’t wait to welcome you back again in the not too distant future. Kind regards Sean Restaurant Manager
Pamela I. • 1 review
30 March 2024
10/10Great service and food; as always.
Glasgow Westerwood Hotel, Spa & Golf Resort • Owner
Dear Pamela Thank you for your feedback and kind words about our restaurant. We hope to welcome you back again soon. Kind regards Sean Restaurant Manager
Gavin K. • 1 review
9 March 2024
4/10The service has been very slow. The food is expensive for what you get. £12.50 for a starter which was basically some Parma ham taken out of a packet from Tesco. My wife ordered beef and ale pie which was heated in a microwave
Marie C. • 1 review
27 August 2023
4/10The restaurant was very noisy, most of the staff seemed pre-occupied and the menu was limited for people with allergies! Very disappointing!
Jo-Anne J. • 1 review
17 April 2023
5/10Food very average, over priced.
Clare D. • 1 review
5 April 2023
6.5/10Staff were nice but I didn’t enjoy eating with women in their dressing gowns coming from the spa… didn’t think it was very hygienic and wasn’t pleasant.. Needs a bit of a spruce up with crockery
Colin r. • 2 reviews
23 March 2023
5/10Service was excellent but the food was poor and not very hot. Really below average for a Hilton !! The belly of pork was inedible as it was impossible to cut up. I was given an alternative dish namely Chicken Supreme which was basically Chicken & Chips. Over priced and poor quality. Giving the company a bad name which in this instance is accurate.
Robyn F. • 1 review
26 March 2023
5.5/10We felt the food was disappointing for what we paid for
Merissa K. • 1 review
16 February 2023
4.5/10£7 for meatballs as a starter. Looks like 5 of them have been picked from a tin & microwaved. Chicken supreme was rubber. Tomato & basil soup didn’t taste great - bland. Afternoon tea service took ages & the sandwiches were stale & tasteless. Not 4* quality or “Hilton” expectations
Stefanie G. • 1 review
17 February 2023
3.5/10Being told there was only tables up to 4pm for dinner, when arriving the restaurant was empty, and still continued to stay empty. The menu was very limited, and very dry on both orders. The communication between having purchased a “package of dinner bed and breakfast” is terribly organised being initially billed for the “dinner” until we had to query if it was still sort of the stay?! Asking where we redeem the “free drink on arrival” at dinner we were told at the bar once dinner was over with, when it says on the card it would be given at dinner.
Brian B. • 1 review
11 February 2023
4.5/10The staff were polite and service was good. However the quality of the food really let this restaurant down. They didn’t serve what was stated on the menu, goats cheese mousse was just goats cheese. Sea bass didn’t have samphire. Pork belly accompaniments were cold. I wouldn’t recommend.
Roberta G. • 1 review
28 January 2023
9.5/10Had a lovely Afternoon Tea celebrating a friend’s birthday. Easy to find with ample parking. Friendly staff who made you feel welcome. I would certainly recommend.
Karen S. • 1 review
26 November 2022
10/10Loved my stay at this hotel, really enjoyed the foods both dinner and breakfast. We upgraded our room which was really spacious Would definitely stay again.
Emma R. • 1 review
26 November 2022
8/10We really enjoyed the food and the service. The starters were pleasant enough. The vegan main course, a vegan tart, was tasty. The pork belly was a little plain looking but tasted good. The dessert was disappointing due to a lack of vegan dessert availability. Overall a nice meal.
Carolyn K. • 1 review
9 October 2022
7/10Had a table in lounge area, staff were friendly and could not fault them at all. Food was ok but for the price, I certainly would not return or recommend. Also I didn’t feel the menu choices were great, but think that was to do with the time we were booked in. I was quite disappointed with the overall food/experience .
Allan C. • 1 review
3 October 2022
10/10We booked from app for 7.30 the guy that welcomed us was very friendly and polite the food was amazing gad the steak and the girls serving drinks were very nice couldn't have adked anymore of these guys
Julie P. • 1 review
25 June 2022
5/10I had booked afternoon tea for myself and a friend who was having a birthday. £21 each for afternoon tea was excessive for the food we received. 3 tiny sandwiches, 1 scone each which had to be returned as they were rock hard and 3 small cakes. One of the worst afternoon teas I have had.
Deirdre B. • 2 reviews
11 November 2019
7.8/10Service a bit too quick for our liking but food served hot. We were finished in just an hour.
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