Haidilao Hot Pot

Isla F • 1 review

14 November 2023

10/10

The staff were so welcoming and helpful, and the food was delicious. We enjoyed our lunch at Haidilao Birmingham.

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Ta'Lisha T. • 1 review

9 November 2023

10/10

Went with my boyfriend for a date. It was very lovely, wished that they had boiled dumplings other than that loved the food was quite cheap. Loved the chicken skewers and pancakes.

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YING HEI T. • 2 reviews

16 September 2023

9.5/10

Didn't find kimchi,Staffs were nice,but they are very busy

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Luca B. • 1 review

1 September 2023

10/10

Staff were polite everything was fresh and clean and the manager of the bullring branch (Happy I think) was so kind to my girlfriend she even gave little bags of crisps and a £5 voucher. 10/10 will visit again.

See 6 photos

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robin c. • 1 review

19 May 2023

9/10

The staff was so wonderful, attentive and helpful! Also very kind and personable, it’s a bit expensive but worth the experience, especially with loved ones

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梦 乔 • 1 review

28 April 2023

5.5/10

The disappointing speed of serving food, waiting more than half an hour for a plate of fried dumplings, almost did not faint from hunger, and there was no compensation afterwards. No one took the initiative to refill the drink after drinking it, but had to refill it by themselves, which was disappointing.

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Haidilao Hot Pot • Owner

Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the issues you have experienced and sincerely apologise for any unpleasant experience this may have caused. Haidilao is committed to providing excellent service and we are looking into this situation to prevent it from happening again. If you have any further concerns, or comments, please don't hesitate to reach out to our customer service team. Thank you for your patience and understanding. We look forward to serving you better in the future.