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Food
Service
Ambience
9-10
7-8
5-6
3-4
1-2
What diners said about this restaurant:
Graham L. • 4 reviews
21 August 2024
9.5/10Good food pleasant staff nice surroundings . For night time some areas of dining need to improve on the lighting as its quite dark where certain tables are and difficult to read the menue and drinks list . Also had to move tables as the one allocated was wobbling all over the place even after the waitress tried her best to stabilise it .
Graham L. • 4 reviews
16 August 2024
10/10Excellent food service attention pleasant helpful staff . Lovely positioning of the restaurant by the river . My friend and his wife were impressed
Catrina j. • 21 reviews
1 August 2024
10/10Great food, efficient service, wide variety of choice
Paul M. • 1 review
17 July 2024
8/10Unfortunately we sat close to a pair of badly controlled children which was a shame as our table was nicely situated with a good view of the Thames..
andrew t. • 1 review
8 June 2024
8.5/10We had a table for 2 on the balcony on a lovely summer evening in the sunshine. Service was excellent. Food was good if not exceptional.
Patricia M. • 6 reviews
31 May 2024
10/10Petty it was raining we were hoping to sit outside, overlooking the river. Service was good, food was fantastic. Malbec pie is yummy.
Patricia M. • 6 reviews
10 May 2024
10/10I took my friend here for lunch for her birthday. She had fish and chips and I had steak pie with mash & broccoli. The service was excellent, and we were seated overlooking the river by an open window on a very lovely sunny day. Parking is also free at this restaurant. Perfect!
Nesha k. • 1 review
29 March 2024
10/10Didn't realise this restaurant was so close by, with plenty of parking and right by the river side, its a gem. Food was delicious and service was fantastic. I booked this place for some guest that we had staying down and they absolutely loved it. We will definitely be returning.
Sandra C. • 1 review
20 March 2024
9.5/10It was a new menu and the waiter was able to advise us on the choices … very knowledgeable about the food and the wine and we appreciated that as well as his great service . The food was delicious… I would say they used quality fresh ingredients beautifully prepared and presented . We had the mezze, rotisserie chicken and a proper steak pie (rather than a slice or pie top). Good portions and all hot. The wine was a bit pricey but the house selection is good. - they call it Easy Drinking.
Toni T. • 2 reviews
7 December 2023
6.5/10The staff were friendly and clearly had a difficult job as the kitchen was very slow. Almost everyone in our section was having their bills discounted as the wait for the food was long. The drinks came quickly but it took us 2 and a half hours for 2 courses. Food was good when it came, but the kitchen needs to get its act together. I had read other reviews of slow service before I went but didn’t expect it to be so bad. We told the manager we had read about the slow service on social media, his response was one of surprise because he said that he doesn’t read it!
Nick A. • 2 reviews
26 November 2023
8/10Food was nice and the serving staff were pleasant but the food and any other requests eg drinks took a very long time
David T. • 1 review
11 November 2023
10/10Went there for a meal on a Saturday at 12. The services was excellent as was the food. It is great place to eat as the food and interior design are spot on. Really enjoyed myself. We will all be going back.
Shreedevi C. • 10 reviews
17 August 2023
8.5/10This was my 3rd visit. Location is my main attraction. It is right on the river. it's just lovely to see so much activity on the river. It's ideal for family, meeting friends, just chilling out. The food is good, cocktails are reasonably priced and are mixed well. Ample parking, One of my favourite places to chill out.
Mark O. • 5 reviews
22 July 2023
9.5/10We were running late the staff couldn’t have been more understanding. Food excellent , service excellent Thank you
Nazira H. • 3 reviews
16 June 2023
10/10The Hart Boatyard is a great place - the service was superb, the location wonderful & the food was excellent. Special mention for Aiden - the young waiter who looked after us. Thank you for a wonderful evening. We will be back soon.
Naomi B. • 1 review
16 May 2023
9.5/10All Staff were very helpful and friendly. Especially our main waiter, his service was excellent, informative and fun. Food was tasty and well presented.
Tom E. • 3 reviews
11 March 2023
6.5/10We had a strange first experience at Harts. We had booked a table for two for a birthday meal and on arrival were seated at the bottom of the pub next to a family with a young baby. We had never been before so we didn't know if this was a usual place to dine and we were told to order at the bar when we were ready. We put our starters through and then were told there was no chateaubriand so Tom came back to the table to take my new mains order, went back to the bar and ordered the mains also. Starters came and were delicious, but then as we were eating them our mains were brought to the table also. The waitress said that because they were put through separately at the bar they had made them already! They couldn't be sent back because it was steak so it would overcook so they were left at the table for us to eat immediately after the starters. The family with the baby beside us left and then some noisy teenagers came to drink beside us. I then discovered that upstairs is the restaurant and table service section of Harts. So I asked could we be moved upstairs to finish our wine and order dessert. There we found the dining experience to be so much more pleasant and it was such a shame that we were sat downstairs in the bar area for all of our meal. If we had table service upstairs there would never have been the issue of our mains arriving at the same time as our starters. And it would have been the dining experience that we had expected at booking. We did give our feedback on paying for the bill and the bartender was extremely kind and apologised for the mixup. There was another lady there who explained that we needed to specify that we want to sit in the restaurant at booking but it would have been nice for the option to have been given at arrival and seating, when seeing that you're seating a couple next to a family who are out past the usual bedtime of a baby! (Especially because we had booked babysitters in for our own children). A shame because it would have been lovely to sit upstairs for the entirety and then the mains would have been hot and enjoyed more too.
Jill A. • 1 review
2 August 2022
10/10The food was excellent as was the service. We were able to sit out on the veranda and watch the river with sailing boats, narrow boats and a Mississippi steam boat. Also a lot of wild life, very entertaining! Thank you for a wonderful birthday lunch! Jill Atkinson.
Julia D. • 2 reviews
30 June 2022
10/10Fab evening with amazing friends, the food was spot on and so was the service
Sean K. • 1 review
27 March 2022
6.5/10Unfortunately there were a number of food options unavailable made worse by the set menu. We had both Vegan and Vegetarian group members who had very little choice and had to share a starter option as only one left. The waitresses were very apologetic and service was great.
1832 Tripadvisor Reviews
Portsmouth Road, KT6 4ES Surbiton
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