Hawthorns - Crowne Plaza Newcastle

Linda M. • 1 review

28 August 2024

10/10

Just enough menu Great food Ok service The grilled salmon Just insane ❤️

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Ronald H. • 1 review

2 August 2024

9/10

The restaurant is in a nice hotel

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Julie L. • 1 review

21 July 2024

10/10

Our visit was a wedding gift. from arriving at the hotel through to our departure, we couldn't have asked for a better service. The whole hotel was immaculate, the food was perfect and the staff were all very polite and friendly. My husband and I will certainly be using the hotel again in the future.

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Kathleen R. • 1 review

29 June 2024

10/10

Great service , delicious afternoon tea

See photo

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kelly j. • 1 review

21 June 2024

10/10

Food is tasty and the staff are great!

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Justine J. • 1 review

31 May 2024

5.5/10

Ideal location for a pre-concert meal but restaurant lacks atmosphere and feels cheap for a high end hotel. Gluten free options should be more extensive and on menu not a separate piece of paper given to the guest to cross-reference with the menu! There turned out to be ONE option. Food took 45mins to arrive and was mediocre. Pulled chicken shawarma came as pieces of chicken making it very awkward to assemble and eat. Oven chips served with blue gingham greaseproof paper felt more diner than hotel dining especially as prices were on the higher end of city centre dining. Sadly a very average experience and not what we expected especially as we’re fans of the gin bar in the same hotel.

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Stephanie D. • 1 review

23 April 2024

4/10

Had a table booked for 9pm, waitress came to take my order straight away as I needed to order before the kitchen shut! Why let me book a table at the same time the kitchen is closing then? Two different people tried to remove my plate before finishing, not impressed!

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Sharon D. • 1 review

4 April 2024

6/10

Service I couldn’t fault. We had afternoon tea and the cakes and scones were mostly very dry, couldn’t butter the scones they just crumbled they were so stale .

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Bethany C. • 1 review

10 March 2024

6/10

There was a calm and relaxing environment. The food way okay however the pizza I had I wasn’t expecting the crust to be filled with sauce?! Was expecting cheese. The lemonade was flat and had no flavour. Very expensive considering we didn’t really like it

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Louise S. • 1 review

23 February 2024

6.5/10

The staff were great, really attentive and very polite. Looking at the menu and seeing the prices I expected a superb meal. Unfortunately the steak I ordered as medium/rare was served as medium/well done. The quality of the steak was it’s saving grace. The chips were also overly greasy and some under cooked to the point of being hard in the middle. It’s a shame because the rest of the experience was great.

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Angela M. • 1 review

20 February 2024

9/10

Fantastic staff so friendly Nothing was too much trouble Dealt with our dietary needs Food was nice but not fantastic

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Helen C. • 1 review

25 January 2024

9/10

Great afternoon tea with Prosecco. Nice to have different sandwich fillings and cakes.

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Pauline K. • 1 review

30 December 2023

6/10

Dinner was part of a Xmas present off my daughter, sadly…definitely wasn’t worth the money, dried up butterfly chicken, chips tasted like old potato’s. Sadly not the best at all for a beautiful hotel of its decor and ambience.

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Anne B. • 1 review

28 December 2023

10/10

The food was really good staff very friendly. Quick service . Thankyou will visit again.

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Jonothan H. • 1 review

28 December 2023

7.5/10

We were very disappointed that the menu that was advertised on the website was not the same menu as that offered in the restaurant and a lot more expensive. Not sure why this was as one of the waitresses said she had worked there 6 months and didn’t even know of this other ‘website’ menu. If we visit this hotel again we will NOT be eating in the hotel restaurant.

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Anthony G. • 1 review

16 December 2023

5/10

Food was lovely. The service was not. We were ignored upon arrival while staff worked out whatever they were looking at on their system. When seated in a near empty restaurant, we made a food order and drinks order. By the time my wine arrived (in a dirty glass with lipstick stains) I’d received and enjoyed my full meal. Genuinely, food was lovely though.

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Bridget B. • 1 review

26 November 2023

6.5/10

I book Sunday lunch in the restaurant only to be told when I arrived it was only afternoon tea so we ate a toasted sandwich in the gin bar. I should have been told when I booked the restaurant only opened in the evening my booking should not have been taken. The staff were amazing.

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Wendy H. • 1 review

25 November 2023

10/10

Fantastic place to start kick off to Christmas. Amazing decorations and staff and food was gorgeous Thank you

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Faye M. • 1 review

6 November 2023

9/10

Outstanding service by all of the staff from when we were seated to when we left, all so friendly and welcoming but professional at the same time. Thanks for making my Grandma’s birthday a lovely day :)

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Dawn C. • 1 review

8 October 2023

10/10

Lovely afternoon tea. Staff very friendly and attentive.

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