Hawthorns - Crowne Plaza Newcastle

Bridget B. • 1 review

26 November 2023

6.5/10

I book Sunday lunch in the restaurant only to be told when I arrived it was only afternoon tea so we ate a toasted sandwich in the gin bar. I should have been told when I booked the restaurant only opened in the evening my booking should not have been taken. The staff were amazing.

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Wendy H. • 1 review

25 November 2023

10/10

Fantastic place to start kick off to Christmas. Amazing decorations and staff and food was gorgeous Thank you

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Faye M. • 1 review

6 November 2023

9/10

Outstanding service by all of the staff from when we were seated to when we left, all so friendly and welcoming but professional at the same time. Thanks for making my Grandma’s birthday a lovely day :)

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Dawn C. • 1 review

8 October 2023

10/10

Lovely afternoon tea. Staff very friendly and attentive.

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Anwar m. • 2 reviews

19 September 2023

5/10

Food pricey and quality sub standard.

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Matt R. • 1 review

29 August 2023

5.5/10

The tomato soup was grainy and disappointing, and the steaks were wet! Not a great meal for the price.

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Elizabeth L. • 1 review

25 July 2023

10/10

The service was attentive. Very efficient and polite. Felt very comfortable throughout my dining.

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Sophie F. • 1 review

30 May 2023

2/10

Food was disgusting. Afternoon tea had obviously been left all day, sandwiches were hard, scones could have knocked someone out and the cake was disgusting. We were only offered one drink in the whole time we were there. Disgusting!

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Christine L. • 1 review

19 March 2023

4.5/10

While staff were welcoming and friendly, service was slow and confused. We chose the vegetarian Sunday lunch option which was dry and disappointing. Puddings were basic.

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Tom P. • 1 review

16 March 2023

6.5/10

I asked for a Negroni and was told that the bar wasn’t able to do one. My husband asked for a non alcaholic cocktail. Again the bar couldn’t do it. The main course was fine. I had raspberry tart with a strawberry that had obviously been cut with a knife that had also cut an onion. My husband had to ask twice for a coffee. The bill charged me for the Negroni, which I did get refunded. Wouldn’t go back which is a shame in such a lovely hotel.

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David N. • 1 review

14 February 2023

6/10

Once the food arrived it was amazing. The service and waiting time was diabolical. When we eventually got seated and placed our order it took a further 40 mins wait for our bread and olives to arrive. Our drinks order was then taken and took a further 30 mins to arrive. Unfortunately the service on this occasion was awful.But the food once arrived was amazing

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Paula H. • 1 review

25 November 2022

7/10

Ordered a bottle of wine. Got brought a completely different bottle of wine, but nothing said to us. When questioned that it wasn’t the wine ordered we were told that it was no longer in stock. The bottle brought out to us was not even on the menu.

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Brenda S. • 1 review

16 October 2022

10/10

Had an excellent three course Sunday lunch, The food was very good and I was very pleased with the service, would definitely recommend to my friends and family, I will definitely be going back.

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Sue K. • 1 review

10 October 2022

7/10

Lovely place cream tea ok selection of cakes disappointing. Would have liked better selection all very sickly.

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JOHN H. • 1 review

24 September 2022

10/10

Very friendly staff and excellent food and drinks Pornstar martini was amazing !

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Claire U. • 1 review

4 September 2022

4.5/10

The service was absolutely terrible, waited an age, drinks didn’t arrive until we had finished our starter. Staff standing around when it was clear people needed attending to. Just very poor, this was my third and final visit, as I am yet to experience a good service at the Crowne Plaza

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Colin F. • 1 review

2 September 2022

5/10

This the third time we’ve had afternoon tea at the Crowne Plaza, and each time the service has been terrible. Maybe lack of staff or poorly trained staff? The food selection this time was very poor and lacked quality. No ambience except very cold air conditioning. Overall very disappointing.

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Mary Lynne M. • 1 review

28 August 2022

8.5/10

We had Sunday dinner here. The food I had was lovely but I was limited for choice with the amount of choices which included cheese. That’s ok if you like cheese. The service was very good and the staff were friendly.

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Mark T. • 1 review

21 August 2022

10/10

Efficient and friendly Service. Food quality and quantity good. Very pleasant experience all round. Would definitely dine here again. Thank You.

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Samantha T. • 1 review

7 August 2022

8/10

Lovely meal but the seat we were given was a little too close for comfort to other diners ( you could clearly hear each other’s conversations and really felt on top of each other). Service was fantastic though so overall I would go back.

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