Heliot Steak House

Chloe R. • 1 review

25 November 2023

3.5/10

Was very disappointed in my experience and meal. I called up earlier than my reservation time to ask if they could fit me and my partner in any earlier, they said absolutely come anytime. On arrival they said they have no space until my reservation time. So my partner and I waited 45 minutes at the bar. The staff were very nice, could not fault them at all. I asked for medium sirloin and my partner ordered the surf and turf. Upon arrival of our food my steak was very well done and not a sirloin. I asked to take my steak back as it wasn’t what I ordered, they then told me I had to wait 45 minutes for a new steak! I told them to just take it off of my bill. So I was left without a dinner. I also had to remind them we ordered drinks as they did not come until after our dinner was served. We also noticed on the bill at the end the surf and turf came with chips and my partner did not receive any chips with her meal. I was so disappointed as me and my partner were looking forward to this restaurant and travelled a hour to go here as we heard great things. Certainly was not the experience we imagined.

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Ivan F. • 1 review

24 November 2023

8/10

Das Restaurant befindet sich in einem Casino

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MARIA E. • 1 review

24 November 2023

9.5/10

OMG! Best food we had in London! Everything we tried were super delicious and very well cooked! Definitely going back to this restaurant.

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Vicki F. • 1 review

13 November 2023

4.5/10

I really wanted to like this restaurant, except of course whilst it is indeed a restaurant it’s mainly a Casino, and a very large one at that. We had to walk past the desperate looking clientele on gambling machines. Hmm. We had the £29.50 lobster/steak/prosecco deal. All good to begin with. Took a long while before the Prosecco came and then only because I asked. Food arrived and I have to say the lobster was delicious and large, but whilst the steak was exceptionally flavoursome it was very tough. I could have asked for it to be replaced but with the lovely fries, extra perfect onions and salad I’d had plenty to eat. It took an age to clear away and only because I asked. Why don’t the staff LOOK to see if they’re needed? I also asked for the bill. V v slow and Paul, our server, was extremely condescending. ‘Please let me serve (this table) first Really, when I’ve asked for the bill because I need to leave? . So so slow. I do not appreciate a passive aggressive attitude. I eat out before and after the theatre maybe 50 times a year. I’m no novice to London restaurants. . He knew he was doing this too. He did ask if he could give me a glass of champagne or a pudding, free, which was a very nice gesture but we needed to leave for the theatre and it was a nicely rehearsed line. Sorry Paul, but just because we are 2 ladies on our own doesn’t mean we need that type of ‘gracious’ attention.

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Ashley A. • 1 review

10 November 2023

2/10

They are racist. They didn’t let us in. Don’t go there if you’re black and well dressed because you’re too good for this place !!!

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Miranda T. • 1 review

10 November 2023

10/10

This place never let us down, Great food, ambience, and service. Paul was excellent and looked after us so well. The only problem is that time goes so quickly. It would be good to have dinner served in 2 hour slots, but that's just my personal preference, so I haven't marked it down

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Joao Pedro C. • 2 reviews

31 October 2023

9.5/10

Excellent food, quiet, the ideal for a quick dinner before a theatre event like the one I did with my girl friend

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Charlie Ho • 1 review

17 October 2023

8.5/10

The place was housed inside a casino and the service was really nice. Your server was very personal and welcoming with a sense of humour too.

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Julie T. • 2 reviews

9 October 2023

10/10

The evening was excellent.. I had no idea the restaurant and bar overlooked the casino!! All staff were very pleasant and welcoming and was very pleased that when ordering drinks was asked if we would like single or double spirit measures… just presumed like most London bars would be doubles… We went with the steak lobster with presecco combo (£29) each, extra sides and we were all very happy with our meals, portions were ample so much so half of my steak went to my other half! A brilliant evening, thank you Heliot ????????

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Adrian H. • 1 review

5 October 2023

10/10

Excellent evening spent in Helios. Had the special offer of Steak, Lobster and chips accompanied by a glass of very nice Prosecco. Gil our waiter was very attentive and efficient. Based inside the Hippodrome theatre, the buzz as people were leaving the auditorium was great and to top it off there are casino tables to enjoy a flutter if you wish to. Great find and highly recommended.

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philip o. • 1 review

30 September 2023

10/10

The steak and lobster are lovely and great value

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Joshua P. • 4 reviews

30 September 2023

5/10

Loud drunk bridal parties. Small portions with high prices. Not my thing!

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Diana R. • 2 reviews

16 September 2023

9/10

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John E. • 1 review

16 September 2023

7/10

The restaurant was ver clean and had a good atmosphere. I was surprised to find that I could not get the wine I wanted and had to visit the bar outside This was not a great start. We ordered medium/rare steaks x2 which were underdone. We sent them back for cooking a bit more and the staff replaced the chips and salad too which was good. The food was very good the manager came to the table with the bill and my husband asked if he could take the sweets off as we had had the problem with the steaks ( I thought they would have done that as a matter of course. None the less we were grateful. It hasn’t put us off and we would go again

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Phillip Steven B. • 1 review

2 September 2023

10/10

Everything was amazing, never dined in the restaurant before. I worked in the casino here for 5 years and never thought about dining at the restaurant before. It was fantastic

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John M. • 1 review

31 August 2023

10/10

Really enjoyed a wonderful family meal at the Heliot last night, great quality food and fantastic service from Nikolay in a lively and fun atmosphere

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Vincent R. • 5 reviews

16 August 2023

10/10

The girl who take us to the table was very kind and the waitress was very competent and happy to be there. I really recommend this restaurant. Thanks you again

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Jenelle A. • 5 reviews

3 August 2023

10/10

Wonderful dinner experience as usual!

See photo

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Wing S. • 2 reviews

30 July 2023

10/10

Exceptional service with good food.

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Fiona T. • 1 review

28 July 2023

9.5/10

The food is great and the atmosphere is exciting. You can have a balcony view on top of the casino. The waitress got a bit lost in enthusiasm when she knew we were here for the set menu, but I understand her feelings, so that's ok.

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