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What diners said about this restaurant:
Christopher C. • 1 review
1 October 20235.5/10
Underwhelming. Lack of staff, staff inexperienced and unprepared. Dirty tables, no atmosphere
Angela H. • 1 review
26 January 202310/10
Everything was excellent, delicious food with attention to detail while catering for dietary requirements. The service we received was outstanding. Elliot is a credit to your company. We thoroughly enjoyed our afternoon tea thank you
Jo M. • 1 review
18 December 202210/10
We took a friend for afternoon tea as a retirement gift, food and drinks were lovely and the service was great. Lovely afternoon and would recommend.
Don A. • 1 review
17 October 20224/10
we had a table booked for 19.45pm. When we arrived at the "restaurant" there was no one to welcome us. The tables had pots on them, filled up with sugar and sweetners, clearly set up for tea/coffee for that afternoon, and not set up for dinner. There were no other diners in the restaurant either. Because of the lack of staff, we decided to eat else where. We chose this hotel because of the restaurant on site, we now wish we had booked elsewhere !
Helen D. • 2 reviews
14 October 20224/10
Most expensive bar meal iv ever had. Was ushered to a bar booth. The so called restaurant part was cordoned off set for hotel breakfast (we were stopping at this hotel) . We did not miss much as we found out at breakfast as far as ambience. It's a dated place with some lights not working. And photos missing on walls extra . The meal itself was ok. Mine was 2 small lamb koftas with some lettuce leafs and a basket of chips . All of which probably came out of a freezer and was only warm when arrived. His prawn linguini he said delicious and pipping hot. Also had one starter. 2 beers and bottle of red. Bill came to 114.90. was over charged for 2 extra beers. 10.45 service charge. Then on bill was tip zero ...but you charge service charge and want a tip too. Had extra drinks and service charge removed. In all I'd not recommend. Overpriced and not really a restaurant
Teresa H. • 1 review
18 June 202210/10
Shaun couldn't have been more attentive and informative, nothing was too much trouble, the afternoon tea beautifully presented and delicious, wonderful experience
Nicola O. • 1 review
21 May 20228/10
Disappointed. Received voucher as a birthday present and had to phone friend so she could prove payment to management. She spoke to waiter and had give details of card payment date and amount and Felt really embarrassed.
Louis B. • 1 review
30 April 20229.5/10
I’ve been to Hilton hotels, the service was good and was expected. The food was special piping hot and posh. I had a good experience and would 100 percent be back ????????
Elizabeth S. • 1 review
30 April 20224.5/10
Visited for afternoon tea with 11 friends. Food very average. Staff were unwelcoming and service generally was poor. When we came to pay the bill we were told the cost was £19.95 per person, not the £15.95 as per on-line menu and rather than pay an extra £4 to add a glass of Prosecco we were told it was over £8 per person as we had been served a better quality Prosecco without even being asked. This really spoilt the whole experience and sadly we will not be back.
Saeeda H. • 1 review
9 March 202210/10
Very happy with the afternoon tea I had booked for my daughters birthday. Staff were very nice.. kept checking if we needed anything. Felt welcomed as we were the only Asians there. Will definitely be going again.
Kairit F. • 2 reviews
12 February 20229/10
A lovely ambience and great level of service. The quality of food was very good, but the menu choice could have been a bit broader. There weren't many interesting vegetarian options available for the main and would have liked to see more choice of seafood as well. Prices were reasonable for the quality of food offered, also a decent choice of drinks.
Justine H. • 1 review
11 December 202110/10
We couldn’t have had a better experience today. A party of ten enjoying afternoon tea together. All of the staff were very attentive, nothing was too much trouble for them. The food was fresh and tasty and the atmosphere was perfect. Thank you for a great experience
Cheryl R. • 1 review
17 November 20218/10
The service was great our waiter was very attentive but due to covid the menu was not fully available and the choices where average the food was tasty and well presented has we been able to see the menu on line we would not have booked you can get fish and chips or a bowl of pasta anywhere. We where the only people eating but it was early the restaurant ambiance was lovely and could not fault the staff they where fabulous I won’t be going back until they have been able to get the menu back up to what it was before not their fault covid is to blame.
112 Tripadvisor Reviews
Sir Thomas Street, L1 6BR, Liverpool, United Kingdom
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