Reviews - London Secret Garden
Reviews
8.7of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Louisa G. • 13 reviews
31 January 2025
9.5/10The private domes create a lovely atmosphere and was a fantastic experience. The portion sizes of the set menu (we did the Sakura) were very generous and great value for money. Service was very good and staff were friendly and helpful.
Erich S. • 2 reviews
19 January 2025
8.5/10nice dinner setting inside a personal dome. excellent service by the restaurant team. good quality of the ordered dishes. only portion size a bit disappointing. especially three lonely prawns in the main dish coconut prawn laksa is a bit poor. not worth the £16 price mark. overall a nice visit in unique settings with great food but the portion size is letting you down.
Michelle S. • 7 reviews
26 December 2024
10/10dining in an igloo was a wonderful and unique experience! it was warm and cozy. we got the Sakura menu and I highly recommend it
Mijke M. • 7 reviews
25 December 2024
4/10When we arrived it turned out that our table was cancelled - which we absolutely did not do. After that it turned out that we were not booked in a dome, which the site on the fork suggested explicitly, instead we were put in the restaurant. This did not have any good atmosphere, boring and not very festive on Christmas Day. The food was great though, not a lot but very tasty.
Emma R. • 1 review
29 October 2024
10/10We had the sweetest server who really went above and beyond to make our afternoon tea memorable. We had a table in one of the domes in the garden and it was really cosy and nice and beautiful when the dark came over us. The scones were amazing and the savouries as well. Really loved the desserts as well. The sandwiches were fine. My daughter appreciated the mocktail she got and I my glass of champagne. Thank you for a perfect experience!
Terry L. • 2 reviews
16 September 2024
10/10An unforgettable dinner inside an insulated bubble in a lovely green garden under the starry sky. We ordered the set dinner on the menu and the food was delicious, especially the bruschetta, the garlic and chilli prawns, and the vegetable kebab. Service was superb. Great ambience. Will definitely visit again.
Afnan L. • 1 review
20 August 2024
5/10service is sloppy, overpriced, tea is cold. tbh it felt below average
Priyanka B. • 1 review
10 June 2024
9.5/10Lovely view,amazing food. Absolutely recommend!
London Secret Garden • Owner
Dear Priyanka, Thanks a lot for your wonderful feedback and 9.5 star rating. We are so pleased that you had a great time with us and received great service. We are looking forward to welcome you again. Regards London Secret Garden
Luís M. • 1 review
18 May 2024
10/10
I booked at last time for celebrate my birthday dinner. The staff and waitress attended me like a King. Excellent service and wonderfull food experience. A moment to remember! Thanks to Larissa and the rest of her staff. Luis Otilio Martinez visiting London from Puerto Rico.
London Secret Garden • Owner
Dear Luis, Thank you so much for your kind words! We’re thrilled to hear you had a memorable birthday celebration with us. Larissa and the team truly appreciate your praise. We hope to welcome you back to London soon! Best regards, Rita Cirniala
Keith P. • 2 reviews
2 June 2024
10/10Very good service friendly staff.
London Secret Garden • Owner
Dear Keith, Thanks a lot for your wonderful feedback rating. We are so pleased that you had a great time with us and received great service. We are looking forward to welcome you again. Regards London Secret Garden
Mike B. • 1 review
25 May 2024
10/10Abhi our waiter was very attentive and was an excellent host. The food was amazing, and the chef came to us when our main dishes arrived and explained the dishes. Truly a wonderful evening outside under a comfortable dome.
London Secret Garden • Owner
Dear Mike, Thank you so much for your kind words! We're thrilled to hear that Abhi provided excellent service and that you enjoyed the food. Our chef loves engaging with guests, and we're glad it added to your experience. Dining under the dome is indeed special, and we're delighted you had a wonderful evening. We look forward to welcoming you back soon! Kind regards Rita-London Secret Garden
Alison S. • 34 reviews
11 May 2024
10/10
I had bought a BUYAGIFT voucher for Afternoon Tea pods a few years ago but couldn't book and exchanged fir a standard one. I was extremely pleased to find London Secret Garden Afternoon Tea pods on the Fork so booked as soon as I could. The venue is just around the corner from Gloucester Road Station so we arrived 30 minutes too early. The staff allowed us to take a seat while the pods were prepared. It was surprisingly quiet and we had a whole pod to ourselves. We opted for the classic Afternoon Tea and ate every last morsel. We could decide which part we liked the most, bit the actual scone was so yummy, I saved the second one last. I'm going again at the end of June and hope to fill the whole pod with 8 of my friends in July, maybe a late night one to see what its like lit up. Even though a pod was being disassembled, it was a thoroughly enjoyable day and the weather helped!
London Secret Garden • Owner
Dear Alison, Thank you so much for your 10/10 rating as well as your kind words. We are delighted to hear that you enjoyed your Afternoon tea experience and will return with your friends. I am certain you will also enjoy the domes at night. The atmosphere with the light is magical, you would love it, and I would encourage you to go for our new pan-asian sharing menus, The Sakura Collection and the Palate of Orient. Looking forward to welcoming you back! Kind regards, Charline from London Secret Garden
Helen J. • 7 reviews
20 April 2024
8.5/10
A lovely setting in a pod so very personal for a group. Food was lovely but we all thought more savoury would have improved the experience.
London Secret Garden • Owner
Dear Helen, Thank you very much for taking the time to write a review. It is good to hear that you enjoyed your experience. We have also taken notes of your feedback regarding the balance of sweet and savouries; it will be passed on Chef. We hope to see you soon! Kind regards, Charline from London Secret Garden
Guy R. • 1 review
20 April 2024
4/10The Food was average, the service was bad for what you expect. Mainly beacuse they don’t ask how everything is en check on you. The setting was like your sitting in a waiting room. So overall not worth it.
London Secret Garden • Owner
Dear Guy, I am very sorry to hear that you didn't meet your expectations. I would like to discuss your experience further. Could you please kindly contact me directly on 02 204 559 1745? I look forward to hearing from you soon, Kind regards, Charline from London Secret Garden
Roberto L. • 1 review
13 March 2024
9/10Nice dinner in a dome, very good service, burger little dry but delicious
London Secret Garden • Owner
Dear Roberto,Thank you for your feedback! We're glad you enjoyed your dinner in the dome and appreciated the service. We'll take note of your comment about the burger being a little dry and ensure it's addressed. We hope to see you again soon! Kind regards Rita-London Secret Garden
Jo H. • 1 review
9 March 2024
10/10We booked one of the beautiful outside pods for my baby shower and it was just perfect. The atmosphere, the food and the staff were brilliant and made it such a magical day. Would highly recommend! Really unique for a special occasion and very good value
London Secret Garden • Owner
Dear Jo Hopkins , We're delighted to hear that your baby shower in one of our outside pods was a perfect and magical day! Thank you for recommending us, and we're thrilled that you found the atmosphere, food, and staff to be brilliant. Congratulations, and we look forward to hosting more special occasions for you in the future! Kind regards Rita Cirniala
- -. • 1 review
2 March 2024
10/10The place was amazing and the afternoon tea was definitely worth the price!
London Secret Garden • Owner
Dear Nikki Rossini, We're thrilled to hear that you found our place amazing and the afternoon tea well worth the price! Your satisfaction is our priority, and we look forward to welcoming you back for more enjoyable experiences in the future. Kind regards Rita Cirniala
Angélique L. • 5 reviews
17 February 2024
4.5/10The afternoon tea food was very disappointing, served with nems.. 🤦🏻♀️ place is beautiful not the food at all
London Secret Garden • Owner
Dear Angelique , We apologize for the disappointment with the afternoon tea, and we appreciate your feedback. Your comments are valuable to us, and we will review and improve our offerings to ensure a more satisfying dining experience in the future. We hope to have the opportunity to exceed your expectations on your next visit. Kind regards Rita Cirniala
Chi L. • 1 review
15 February 2024
2/10Such a rubbish place. Waited 50 mins for an afternoon tea and it was not even busy. Poor service, not as nice as you thought. I walked out. Also noticed the kitchen door was broken, just hanging side way on one hinge. Good luck with those who want to go.
London Secret Garden • Owner
Dear Chi Lai, We sincerely apologize for the unacceptable experience you had at our establishment. Your feedback is crucial, and we take this matter seriously. We will investigate and address the issues with service and facilities immediately to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to regain your trust on a future visit. Kind regards London Secret Garden Team
Anna F. • 32 reviews
10 February 2024
6.5/10I thought I would sit in the dome bubble but they told me it’s fully booked :/// so why do you advertise the dome picture on this website??
London Secret Garden • Owner
Dear Anna Forte, We apologize for the inconvenience and confusion regarding the dome availability. We understand your disappointment, and we'll review our advertising to ensure clearer communication about the availability of specific features like the dome seating. Your feedback is important, and we appreciate your understanding. If you choose to visit us again, we'll do our best to enhance your experience. Kind regards London Secret Garden Team
Kimmie F. • 1 review
20 January 2024
5/10I booked the afternoon tea for 15:15, however we were put on the list for 16:45 so when we got there we had to wait for 15mins to set the table which was fine but then when we got our hot drinks, it did took a little while for us to receive our food. My coffee was already cold by then. After the food, it took a little while for us to get the bill too. Overall the service was pretty slow.
London Secret Garden • Owner
Dear Kimmie, Thank you for bringing your experience to our attention, and I sincerely apologize for the inconvenience you encountered during your visit. Your feedback is invaluable to us as it allows us to address and improve upon the areas that need attention. I want to extend my deepest apologies for the delays you experienced with both the table setup and the service. I have already discussed your feedback with our team, and we are taking immediate steps to address the issues you raised. We will be reviewing our procedures to ensure that such delays do not occur in the future. Additionally, we will provide additional training to our staff to improve their efficiency and responsiveness. Thank you for your understanding, and we look forward to the opportunity to welcome you back. Warm regards Rita Cirniala
Christine D. • 2 reviews
13 January 2024
10/10
5 of us enjoyed the Afternoon Tea with added cocktail/prosecco. Our server, Usman, was lovely & worked hard to make sure we were well looked after. The afternoon tea was lovely, fresh sandwiches & lovely sweet food too. The lemon Cheesecake was particularly tasty. We were warm with with lovely heaters in our pod & the lights added to the ambience with the Church a beautiful backdrop. Great value for money with the Fork offer. Definitely recommended.
London Secret Garden • Owner
Dear Christine Dyson, Thank you so much for taking the time to share your wonderful experience at our establishment. It truly warms our hearts to hear that you and your party enjoyed the Afternoon Tea with the added cocktail/prosecco. We are delighted that Usman provided excellent service and made sure you felt well looked after – we'll be sure to pass on your kind words to him. We appreciate your positive feedback on the value for money, especially with the Fork offer. It's our goal to provide great value along with exceptional service and food. Once again, thank you for choosing London Secret Garden for your Afternoon Tea, and we can't wait to have the pleasure of serving you again soon. Kind regards Rita Cirniala
Sara S. • 2 reviews
24 December 2023
8.5/10There was confusion about reservation. I had booked an igloo for 7 diners. The host had a reservation for “the garden” only, which is patio seating, actually closed in winter. After some conversation, we were accommodated in an igloo, but with 90 minutes time limit as another party was expected. The staff were attentive and well meaning but there was a half an hour wait between appetizer and main course. We were able to linger slightly longer, but had to move to inside restaurant for dessert; not nearly so atmospheric a setting as the igloo. In sum, the initial confusion over reservation was stressful, but the team did their best to provide a nice experience. Food was tasty. Igloo give top marks for solid structure and magical garden setting, perfect for the holidays. Recommend app be more clear on how to select “igloo” option to avoid confusion at the door.
London Secret Garden • Owner
Dear Sara, Thank you for taking the time to share your experience with us, and we sincerely apologize for the confusion and any inconvenience you encountered during your visit. We appreciate your feedback, as it helps us identify areas for improvement and enhance our overall service. We are pleased to hear that, despite the initial reservation confusion, our team worked to accommodate your party in one of our igloos. It's great to know that you enjoyed the solid structure and magical garden setting, creating a perfect atmosphere for the holidays. Your positive comments about the food are also much appreciated. Once again, we apologize for the initial stress caused by the reservation confusion. We genuinely appreciate your understanding and patience as our team worked to provide a nice experience. We value your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable dining experience in the future. Kind regards Rita Cirniala
Eva W. • 1 review
20 December 2023
9.5/10Food was excellent, perfect ending to a wonderful trip. However there was a guy/waiter, probably new - someone told him the numbers of the tables - who made this experience kind of strange, in winter he let the doors open and when we were leaving he asked if we paid, which was strange because he hadn’t had anything to do with our table the whole time (to say of course we payed)
Tye H. • 1 review
19 December 2023
3.5/10For a festive tea there was very little ambience with very few Xmas decorations. This was exasperated to some degree however by very few other diners I suppose the though. Service was extremely slow and we had to ask several times for water and additional drinks. Food however was very good let down only by the fact that the cutlery and glasses were dirty: a further long wait for replacement. Underwhelmed
Rosalee S. • 12 reviews
11 November 2023
6/10The pod were very nice the table seated 6 was a bit much for two people. The food was lovely. The temperature dropped, so we had to sit in our coats, great idea for warmer weather. Would definitely go in the warmer weather. The toilet was a trek from the pod. A pleasant experience all in all.
London Secret Garden • Owner
Thank you for your visit and for sharing your experience with us! We're delighted to hear that you found our pods pleasant and enjoyed the lovely food we offer. We understand that the table size for two people in a seating meant for six might have felt a bit overwhelming. Your feedback is valuable, and we'll take this into consideration for future arrangements to ensure more comfortable settings for smaller groups. We'll certainly explore ways to improve the climate control within the pods for a more comfortable experience in varying temperatures. We understand that convenience is essential, and we apologize for the inconvenience of the toilet's distance from the pod. We'll take your feedback into account as we consider ways to improve accessibility for our guests. Thank you again for your feedback. We're thrilled that you had an overall pleasant experience and hope to welcome you back during warmer weather for an even more enjoyable visit! Kind regards Rita Cirniala
Elisabeth t. • 2 reviews
5 November 2023
4/10We felt a bit abandoned by the staff. The menu of the afternoon tea we were presented with was really quite different to what we ended up getting. Also two of the teas weren't there, which is quite a lot given the limited number of available teas.
London Secret Garden • Owner
Dear Elisabeth, Your feedback is invaluable to us, and we deeply apologize for the disappointment and inconvenience caused. We strive to provide accurate and delightful experiences, especially during our afternoon tea service, and it's disheartening to learn that we fell short of your expectations. Your satisfaction is important to us, and we hope for the opportunity to regain your trust and provide a more delightful experience on your next visit. Best wishes London Secret Garden Team
Jackie R. • 1 review
30 October 2023
10/10We had an excellent time and a lovely afternoon tea. Excellent value for money great attentive service good selection ruin of afternoon tea items
London Secret Garden • Owner
Dear Jackie, We are thrilled to hear that you had an excellent time during your afternoon tea at our establishment. It's wonderful to know that you found it to be excellent value for money, and we take pride in delivering attentive service to make your experience special. We're also delighted that you enjoyed the good selection and the array of afternoon tea items we offered. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back in the future for another memorable visit. If you have any special requests or suggestions, please feel free to let us know. Warm regards, Rita Cirniala
Amy B. • 2 reviews
23 October 2023
10/10
Really great afternoon tea with cocktail. Loved the individual dome, which made it unique. Good value for money compared to other afternoon teas as well. A slight issue with updating their booking system was dealt with very quickly and efficiently. I am already planning another visit for their Christmas afternoon tea! Highly recommend a visit.
London Secret Garden • Owner
Dear Amy Belcher, Thank you for taking the time to share your delightful experience with us! We are thrilled to hear that you enjoyed our afternoon tea with a cocktail, and we're especially glad that the individual dome added a unique touch to your visit. It's fantastic to know that you found our afternoon tea to be good value for money compared to others, and we appreciate your understanding regarding the slight issue with our booking system. We strive to provide efficient and prompt solutions to any concerns our guests may have, and we're pleased to hear that our team addressed the matter quickly. Thank you for recommending us, and we look forward to hosting you again soon. Kind regards Rita Cirniala
Sarah A. • 2 reviews
7 October 2023
10/10We had such a great experience at The Secret Garden... the staff were very helpful and the Afternoon Tea was sooooooo good. I would definitely be booking to go there again.
London Secret Garden • Owner
Dear Sarah, Thank you for your lovely feedback! We're delighted to hear that you had a great experience at The Secret Garden. It's wonderful to know that our staff was helpful and that you enjoyed the Afternoon Tea. We can't wait to welcome you back for another delightful visit. Please don't hesitate to reach out to us when you're ready to make your next booking. Warm regards, Rita Cirniala London Secret Garden
Natalia M. • 2 reviews
24 September 2023
6/10The Garden is nice, but you have to pay extra for the dome and when I purchase didn't say that, so we took a seat in a commom table at the garden! The service was really slow and the place was not even busy! Food was nice, but they served the roast dinner and too long later the gravy sauce, when we had eaten half of the plate!
London Secret Garden • Owner
Dear Natalia. We sincerely apologize for the issues you encountered during your visit. Your feedback is important to us, and we want to address your concerns. We apologize for the slow service you experienced, especially when the place was not busy. Efficient and attentive service is a priority for us, and we will investigate the reasons behind the delay and take corrective measures to ensure this doesn't happen again.It's disappointing to hear that the gravy sauce for your roast dinner was served much later. This timing issue negatively impacted your dining experience, and we will work on better coordination to ensure all elements of your meal are served promptly. We appreciate your feedback and are committed to improving our services. We hope you will consider giving us another opportunity to provide you with a more enjoyable visit. Your satisfaction is important to us, and we will strive to make your next experience with us a much better one. Kind regards Rita Cirniala
Beata J. • 3 reviews
16 September 2023
6/10Table wasn’t ready when we came and we had to wait 30 mins. Service was really slo and the food was cold.
London Secret Garden • Owner
Dear Beata, We sincerely apologize for the unfortunate experience you had during your recent visit to our establishment. Your feedback is crucial in helping us identify areas where we need to improve, and we deeply regret that we fell short of your expectations in several ways.We appreciate your patience and understanding, and we sincerely hope that you would consider giving us another chance to provide you with the exceptional experience that we aim to offer. Your satisfaction is our utmost priority, and we are committed to making the necessary improvements to prevent these issues from happening in the future. Once again, we apologize for the inconveniences you experienced during your recent visit, and we thank you for bringing these matters to our attention. Sincerely, Rita Cirniala [London Secret Garden Management]
Jennifer S. • 9 reviews
14 September 2023
9/10Definitely a hidden gem in South Kensington. My husband and I each had one drink, one appetiser and one main and our bill came to £51. As well, we had our very own huge pod which was gorgeous and very comfortable and lovely for a quiet evening. There is also an Air Conditioner/Heater so you can adjust the temperature to your liking. The staff were very friendly and helpful and the service was superb.
London Secret Garden • Owner
It sounds like you had wonderful experience at this hidden gem in South Kensington! It's always great to find a restaurant where the staff is friendly and helpful, making the overall dining experience even more enjoyable. Thank you for sharing your positive experience, and I hope you have many more pleasant dining experiences in the future! Kimd regards London Secret Garden Team
Christina T. • 1 review
13 September 2023
8.5/10The setting was lovely and food was good.
London Secret Garden • Owner
I'm glad to hear that you enjoyed the lovely setting and good food at the restaurant. A pleasant ambiance and delicious dishes can really enhance the overall dining experience and I hope you have many more pleasant dining experiences in the future! Kind regards London Secret Garden Team
Thea L. • 1 review
31 August 2023
10/10Shout out to Reddy for a great experience Love from Sweden (we’ll come back one day)
London Secret Garden • Owner
It's wonderful to hear that you had a great experience at the restaurant and that you're sending your love from Sweden! A shout-out to Reddy for providing excellent service is a lovely gesture. I'm sure they would appreciate your kind words. Whenever you decide to return, I hope you have another fantastic dining experience. Safe travels and happy dining! Kind regards London secret Garden Team
Nadine B. • 11 reviews
8 July 2023
8.5/10The staff was friendly, unfortunately the service took a bit long. The food was good, we had the afternoon tea with unlimited coffee and tea. Food was good, nothing special though
Gelliann V. • 2 reviews
22 August 2023
10/10The dinner set up was beautiful and quiet, it was good timing to bring in the sunset and enjoy the warm ambience in the igloo.! Cute set up and food+ service was on point.
London Secret Garden • Owner
Thank you so much for your lovely review! We're thrilled to hear that you enjoyed the beautiful and tranquil dinner setup in our igloo. It's wonderful that the timing allowed you to experience the sunset and bask in the warm ambiance. We're delighted that you found the setup cute and appreciated the food and service. Your kind words truly make all our efforts worthwhile. We look forward to the pleasure of welcoming you back for another delightful experience in the future!
Dee F. • 2 reviews
21 August 2023
10/10
Really good value afternoon tea in unique surroundings. Lovely waiter Chris made sure we had all we wanted and swapped sandwich choices etc to suit our likes and dislikes.
London Secret Garden • Owner
We're delighted to hear that you enjoyed your experience at our establishment! Thank you for taking the time to share your thoughts. It's wonderful to know that you found our afternoon tea to be a great value, and we're glad you appreciated the unique ambiance that sets us apart. We're especially pleased to hear about the positive impression Chris, our waiter, left on you. Providing exceptional service is our top priority, and we'll be sure to pass along your kind words to Chris. It's fantastic that he was attentive to your preferences and made sure you had a personalized and enjoyable dining experience. Your feedback is truly valuable to us, and we look forward to the opportunity to welcome you back for another delightful visit. If there's anything else you'd like to share or any way we can further improve your experience, please don't hesitate to let us know.
Elisabeth C. • 1 review
16 August 2023
3.5/10Service was dead slow. We visited the hotel for an afternoon tea. We had to wait about 15 mins before someone took our order. We received the food within normal waiting time but it took more than 30 minutes before our tea arrived. So we had almost finished eating by then. Tea was served in a teapot that didn’t look clean as tea was dripping from the side. Tea bags were used instead of loose leafs. 2 out 6 tea flavors were out of stock. There were flies and other insects inside the nylon dome. In general the set up didn’t feel clean and seemed rather outdated. When seated we asked for still water which was brought only after reminding it again after about 40 minutes from sitting. Food quality was poor. Sandwiches were ok, 2 very small jars of marmalade weren’t enough to serve 4 people, scones could be fresher, sweets were of low quality and bad taste. The entire ambience was outdated and neglected. There is no garden surrounding as the ground is fitted with plastic grass tapestry. The general feeling is disappointing cause the location is good and given the appropriate attention and effort it could become a nice place to visit.
London Secret Garden • Owner
Dear Elizabeth We appreciate your feedback on your recent visit for afternoon tea at our hotel. We're truly sorry for the disappointments you experienced during your time with us. We apologize for the slow service, delayed tea, and cleanliness issues you encountered. Your comments have been shared with our team to ensure improvements in promptness, presentation, and hygiene. We regret that the tea flavors and ambiance did not meet your expectations. Your concerns about the food quality have been duly noted, and we'll be reevaluating our offerings to enhance the experience for our guests. We take your observations about the surroundings seriously and will be working on refreshing the ambiance to create a more inviting atmosphere. We apologize for falling short of your expectations, and we hope you'll give us another chance to provide you with the experience you deserve. If you choose to return, please reach out to us directly, and we'll ensure a seamless visit. Warm regards Rita
Ha V. • 2 reviews
8 August 2023
9.5/10Good service, warm wellcom and foods are yummy.
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