Average price £28
Free serviceInstant booking
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Lots of dirty tables in restaurant as we took our seats. There seemed to be lots of staff, but they were not doing very much. Ordered 2 glasses of champagne, some bread & oil to start & then 2 jacket potatoes. Champagne arrived, was delicious. We ordered a jug of water, didn’t arrive. 45 minutes later our jacket potatoes arrived. They did not look very appetising, coleslaw was all congealed! We mentioned we hadn’t had our bread yet, it arrived after jackets. Very disappointed. In food & service.
Food and service excellent
We had breakfast and afternoon tea. The pain au chocolate was fabulous, soft flaky pastry - l ordered another one! Afternoon tea was one of the best afternoon teas l have ever had and l have tried many! The ham in the sandwich was so tasty, we both commented on it. The scone were large, super fresh and a absolutely delicious. Service with a smile and nothing too much.
Nice ambience, good service and comfortable environment. Wasn’t overly comfortable with the colour of some of the chicken in my chicken and mayonnaise jacket potato, but just left it.
Great restaurant very slow service just to get our drinks.
The staff were lovely, very polite and friendly. The service was excellent, but we were disappointed by the quality and availability of the food. Some options on the menu were not available at the time we booked, which was frustrating for one of our party, who has a very restricted diet (for medical reasons). The bread for the sandwiches was almost stale, and it looked as though the kitchen was running out of certain fillings, as some sandwiches were more bread than anything else! Considering the price of the food, we expected much much better. I'd give the staff five stars, but the food really isn't up to scratch.
Server at the bar (supervisor, I think) was almost impossible to hear, and I had to take my tea back and ask for a new one when I realised she had not given me decaff as requested (pregnancy dictates decaff!) - she swapped it without a fuss. Food was great, although I was disappointed there was no seafood option (tuna, prawn mayo, etc) for the jacket potatoes. Foccacia was excellent, sourdough slightly stale. Friend had mezze platter without bread but was disappointed there were no stuffed vine leave available. Otherwise her food was great. My mocktail was large and tasty, but we asked for a large glass of Prosecco for my friend and ended up with a champagne flute full. Mostly great although definitely a few tweaks to make to improve to five star service.
It took 25 minutes to have our order taken and then I had to ask the waiter to take it. We also ordered tea which never came. The food was good when it did arrive. The restaurant was not busy (3 other couples) so no excuse for tardiness.
Absolutely lovely, we had a most enjoyable lunch
Really enjoyed my brunch. Very good breakfast menu. Poached eggs on gluten free toast was excellent. And the decaf latte was also really good. I sat in a sunny window and highly enjoyed it. Staff were very friendly, polite and helpful.
Terrible service but amazing food!
Bury St Edmunds Spa Hotel, IP29 5PH, Bury Saint Edmunds, United Kingdom
Free serviceInstant booking