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Food
Service
Ambience
9-10
7-8
5-6
3-4
1-2
What diners said about this restaurant:
Simon B. • 3 reviews
26 December 2023
10/10Good service and good thank you
Graham f. • 2 reviews
21 December 2023
5.5/10The restaurant has a very young inexperienced staff , who missed detail such as placing the drinks order at the bar .Afternoon tea was miserly for the price and to cap it a they had run out of cream for the scones strawberry jam and cream.An experience I won't repeat
Emma P. • 1 review
18 November 2023
6/10Our waitress was lovely and very helpful. We were disappointed with the afternoon tea unfortunately . The sandwiches were not as advertised on the menu. No prawn sandwiches and the Parma ham was just a load of fat with no ham which was not nice at all. Everything was very bland and didn’t taste of much. The sweet items were not very sweet at all. All very underwhelming which was disappointing as we were celebrating my daughters 16th birthday. We left a lot of the food. The hotel had asked if we we’re celebrating an occasion and I advised beforehand but this was not even acknowledged so unsure as to why they needed to know. I would definitely not recommend the afternoon tea but the food from the general menu we saw coming out looked lovely and we wish we had booked lunch instead.
See 2 photos
Dani O. • 1 review
31 October 2023
4/10Booked for kids afternoon tea for 5year olds birthday, expecting it to feel 'special'. Can't fully describe without being rude how awful this experience was. Whilst the food itself was ok, the service was absolutely shocking. Sat in the hotel bar with house music, with 2 waiters & perhaps 3 other guests - all orders were served incorrectly, we asked for a straw for our daughter's drink and milk to go with the tea, this was beyond them, to the point where they then abandoned all hope and ignored the whole bar to either disappear or serve someone water and then talk to them for the next 30-40minutes, to the point where I now had to serve our table directly in order to get a straw, milk, and anything else included as part of the 'experience' such as tea(!) or extra. Towards the end happy hour in the bar started, so that signalled time to go. Really shocking and a truly awful birthday experience for a 5 year old who would have been delighted had they even acknowledged her.
Sarah G. • 1 review
2 October 2023
9.5/10This restaurant is beautiful decorate with lovely sea views. The staff are very professional, attentive and pleasant. The afternoon tea was beautiful and plentiful ( so much so had to take home a goodie leftover box). We all had a lovely enjoyable afternoon
Tom D. • 1 review
13 August 2023
2/10Turned up to the restaurant after confirming the booking and the kids afternoon tea selection to the restaurant saying they didn’t get the children’s afternoon tea sorted so they would need to defrost for a few hours before we could have anything. Drove over an hour each way for nothing. Very disappointed children!
Shanila W. • 1 review
1 August 2023
6/10Three of us had afternoon tea today. The sandwiches were not all fresh two plates for three guests and one of our guests commented on how unpleasant the prawn ones were unfortunately. The cakes were fairly average with excellent scones and delicious cream and jam. When asked for hot water to top up the tea a pot with hot water only was given - bizarre. The waiting team are ok, the young girl on shift very attentive and switched on however - not a luxurious tea experience for some 30£ per head and I wouldn’t book again.
louise P. • 1 review
22 July 2023
3/10The bar was dead and far too expensive. £8 for a pint of beer? Thanks but no thanks
Jacqueline C. • 1 review
1 April 2023
10/10Very pleasant, very helpful and eager to engage with us x pleasant afternoon x
Metropole Bar and Terrace • Owner
Thank you for your wonderful review. We look forward to welcoming you back soon. Thank you! The Metropole Bar Team
Laura N. • 1 review
25 February 2023
10/10I booked this for my daughter and friends for her birthday, the staff were so accommodating of dietary needs and we’re incredibly helpful when the advanced payment system wasn’t processing. The personal touches were very much appreciated, and everyone had a wonderful time and an excellent afternoon tea. Would certainly recommend and return again.
Metropole Bar and Terrace • Owner
Thank you for taking the time to leave such a wonderful review, we were delighted to receive your feedback and will pass on your comments to our staff, who will be pleased to learn that they made your daughter's birthday such a memorable occasion. We look forward to seeing you again soon on a return visit, kind regards, The Metropole Bar Team
Pablo R. • 1 review
23 January 2023
10/10Very very satisfied, highlight the attention of felippo a true professional
Metropole Bar and Terrace • Owner
Thank you for taking the time to leave a review following your recent visit to our Metropole Bar, We will pass of your comments to Felippo, who will be delighted to learn that he made your visit memorable, kind regards, The Metropole Bar Team
Andrea L. • 1 review
11 January 2023
5/10More like a sparce sports bar than luxury hotel. TVs on walls showing sport, club music on, people on lap tops, no soft furnishings or nice decor, just plain and empty. Terrible service. My 50th birthday, waited over an hour for afternoon tea. Got asked to email booking voucher to manager twice. Very disappointing.
Metropole Bar and Terrace • Owner
Thank you for taking the time to leave your review following your recent visit to our Metropole Bar. We were sorry to learn that we did not meet your expectations on this occasion and do hope that you will not judge us solely on this experience, we do hope that we may have the opportunity of welcoming you back in the future so that we may have the opportunity to demonstrate our usual warm hospitality and service, kind regards, The Metropole Bar Team
Sophie B. • 1 review
24 December 2022
2/10Firstly got to the restaurant and there wasn’t a a table for us when we had booked. They found a table for us after a while, we then waited ages to get menus. When we asked they said they was short on menus.. when we finally got a menu they said they was out of a lot of stuff on the menu. As it was Christmas Eve it was supposed to be a nice evening for us. We ended up leaving and going to another restaurant. Very shocked at this experience as it’s a Hilton hotel.
Metropole Bar and Terrace • Owner
Thank you for taking the time to leave your review following your recent visit to our Metropole Bar. We were very sorry to read of multiple issues you encountered regarding your booking, please accept our sincere apologies for the disappointment and we are sorry that we were unable to exceed your expectations on this occasion. We do hope that we may have the opportunity of welcoming you back in the future to demonstrate our usual warm and welcoming hospitality and service, kind regards, The Metropole Bar Team.
Emma R. • 1 review
19 December 2022
8.5/10The afternoon tea was very nice and thoroughly enjoyed by relatives that went as a gift. However, when they went to leave they were charged £24 each for the afternoon tea but this wasn’t detailed on TheFork website. The booking confirmation I received read that an afternoon tea for 2 was £24. I have sent a complaint to TheFork about the accuracy of the details they publish and the booking email I received. The restaurant were unable to do anything as they were very clear on their pricing.
Metropole Bar and Terrace • Owner
Thank you for taking the time to leave a review. We were delighted to hear that your relatives enjoyed their afternoon tea with us and thank you for your lovely feedback. However, we were sorry to learn that they did not feel that the pricing of our afternoon tea was made clear and do apologise for any inconvenience caused.
Catherine S. • 1 review
26 November 2022
6/10Service was slow, despite the place not being busy. Rancid milk was served with one guest's tea, and when she asked for fresh milk was told the fault was hers as the type of tea she had chosen didn't need milk (which was nonsense). Prosecco wasn't chilled properly and despite asking for an ice bucket, this never appeared. Staff seemed more interested in chatting among themselves than looking after customers.
Lizzie H. • 1 review
26 November 2022
10/10To begin with we waited a while to be seated at our reserved table and there were a few people waiting.However once seated we had Excellent service and the afternoon tea was a delight. Lee our waiter was fun, friendly and very attentive. Would definitely recommend Presentation of the afternoon tea was outstanding as was the delicious food. So much we took a box home for my granddaughters
Michael H. • 1 review
26 November 2022
3/10So disappointed with the service or lack of!One teabag in large teapot,food ok but when asked if we could have coffee instead of tea as was too weak after a lot of hassle we were eventually told yes that’s ok.25 minutes later we get a cup of coffee.to top it all we were then told that we wouldn’t be charged for drinks due to the confusion but our bill was full price plus service charge.
Susan W. • 1 review
24 October 2022
7.5/10We arrived 10 minutes early, only to be asked if we had made a booking as they had nothing on their system saying we had! Fortunately I had a confirmation email, plus a further email clarifying that we wanted afternoon tea and not lunch. We were served by a very kind and accommodating member of staff - but he was bar staff and was new so had no idea of the answers to any of our questions about afternoon tea. This was not his fault at all, but it did mean that the whole process was very long winded as he had to keep on asking one of the managers. One of our group was vegetarian - something I had mentioned during the booking. We had to remind them.. Instead of 4 different flavours sandwiches, they just doubled up the two non meat sandwiches - which was poor. Also, the sandwiches were made using very cheap looking bread - the filings were tasty, but the bread looked processed. All in all, it was an ok experience, the bar waiter was, as I say, very lovely and attentive - but this was to celebrate my 50th birthday, and I cannot say it was very special, and I certainly would not be recommending it as a venue to other people.
Emma H. • 1 review
29 August 2022
8/10The staff were lovely, friendly and enthusiastic, the surroundings were great - lots of space and nice decor, but the food was very average and no in way lived up to the cost.
Lisa L. • 2 reviews
11 August 2022
9/10The waitress made us feel very comfortable and boxed up our leftovers and even fridges it for us to pick up later ????
168 Tripadvisor Reviews
Brighton's Metropole Bar offers the ideal location for a leisurely bottomless brunch, afternoon tea, all day dining or early evening cocktails. Watch the sunset while relaxing on one of the best terraces along the Kings Road. The menu brings some of the best local ingredients to the table.
Kings Road, BN1 2FU Brighton
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