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The location and atmosphere is lovely. Staff very friendly and attentive. The 2 half Lobster starters were just about ok, although would not order again. The chateaubriand was superb but unfortunately the two fillet steaks that were ordered were not cooked as requested - rare rather than medium and the other steak although cooked correctly was not hot. Both steaks sent back, only for one steak to be returned just slightly warmed through and the other nothing had a changed apart from slightly warmed up. Still raw throughout apart from the edges cooked. One steak was taken off the bill, and free puddings offered, which we kindly declined. Birthday cake awaiting us at home. As a steakhouse, we were disappointed that you couldn’t get two steaks correct! This did take the shine off our birthday & wedding anniversary celebrations as we had been recommended Miller & Carter and had chosen you to celebrate our special occasion. We would come back again for the chateaubriand, and I hope it was just a ‘one off’ with regards to the steaks??????
Excellent food and attentive staff
The food was outstanding and our meals all arrived at the same time. However the service did not match the standard of the food. As we sat down at our table we were given out menu's at the same time the waitress said" Hurry up and order you have to be out of here at 7.30" We one when we booked it that we had an allocated time of 3 hours from 1700-2000. We arrived early and was told to go to the bar for a drink as the table was not ready. At the bar was only one member of staff so it did take a while to get the drinks, we then moved to the table as it was ready. I did not feel that we warranted such a rude introduction so we questioned the waitress, she said it was her manager who told her to tell us to hurry up. We asked to see the waitress who came over and again was rude and unable to communicate well. After we ordered my daughter went and spoke to the manager quietly and on her own as we were there for my sisters hen party and it was ruining her special time. The manager did apologise after my daughter asked her to reflect on her communication and we were given a bottle of wine. We had several waitresses and one of them was extremely polite and wonderful, the other waitress who had been originally rude continued to be rude throughout our service. Unfortunately she called one guest on our table Madame in derogatory manner.
The food was absolutely delicious, beautifully presented and melt in the mouth. My only criticism was that there was 6 of us and we we rather squashed eating in a booth. But this would not stop me eating there again.
We came for my sons birthday, a very busy night (valentines weekend) service was good, unfortunately the veggie burger wasn’t cooked (they did remove from the bill) but everything else was fine.
Monday to Sunday: 12:00 - 23:00.
Winchester Road, RG22 4ET, Basingstoke, United Kingdom, RestaurantAddress
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