Olé Rochester
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Reviews
8.6of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Kathy B. • 1 review
10 January 2025
6/10Unfortunately the service let our experience down. Very slow and forgotten orders. The food was just ok which was disappointing. The Manager was lovely and couldn’t do enough to try and make our experience good.
Olé Rochester • Owner
Dear Kathy, Thank you for sharing your feedback about your visit to Olé Rochester. I’m Juan Carlos, the owner, and I’m genuinely sorry to hear that your experience did not meet your expectations. While I understand your concerns, I feel it’s important to clarify a few points. My team and I visited your table multiple times during your visit, and we were assured that the food was satisfactory. Paella, one of our signature dishes, is prepared fresh using imported ingredients from Spain, and its cooking time of around 35 minutes is crucial to delivering its authentic flavor. Additionally, your early arrival allowed us to prioritize and prepare your order on time. It is true that the restaurant became busier than anticipated, which may have impacted the timing of some drinks, and for this, I sincerely apologize. If there were any issues with the food or service, I wish you had brought them to my attention at the time. I would have done everything possible to address your concerns and ensure a better experience
Lynda G. • 17 reviews
27 December 2024
10/10Nothing was too much trouble. Excellent service down to explaining the menu and telling us to stay as long as we wished. This was our first Spanish meal. We had a selection of tacos and then paella. All beautifully presented and the paella was superb. A lovely place for our family meet up which we would highly recommend.
Steph C. • 1 review
29 December 2024
8/10Food was hot and fresh. Restaurant was empty so the ambience was lacking, but we would definitely go back.
Paul S. • 61 reviews
20 December 2024
10/10Lovely friendly staff, the owner talks to all his guests, which is nice and the Picanha steak was fantastic. Will definitely be back.
John A. • 2 reviews
21 December 2024
10/10Arrived early and staff made us welcome, food and drinks were amazing. After our meal the owner gave us complimentary drinks and chatted to us and made us feel really welcome. Highly recommended this restaurant 👍
Jo P. • 2 reviews
4 December 2024
8.5/10Sangria was delicious and loved the croquettes. The service was exceptional.
Gary S. • 2 reviews
30 November 2024
9.5/10Good venue but can be a bit tight when full. Service and food good and very friendly host.
Hayley M. • 1 review
15 November 2024
6/10Service really slow and kept waiting for sauces etc
Marie E. • 2 reviews
15 November 2024
10/10Lovely restaurant, great service and delicious food. Really enjoyed our meal!
Karen G. • 1 review
10 November 2024
10/10Welcoming staff and we felt really looked after. Food is great and the restaurant manager talks to customer and offer recommendations.
Janelle H. • 1 review
8 November 2024
5/10Owners were great , staff need training
Leon R. • 1 review
20 October 2024
3.5/10Average food, some over cooked and dry. The servers do a great job at ignoring customers. Wouldn't go back or recommend.
Olé Rochester • Owner
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We take all comments seriously and will address the issues you mentioned with our kitchen and service staff. In the meantime, we’d like to invite you back to enjoy a complimentary paella. We hope you’ll accept our invitation and give us another chance to provide you with a better experience.
Colin G. • 1 review
19 October 2024
9.5/10The food was excellent. Very Iberian and the staff were really friendly. Which was good because we were the only diners, really quite unusual for the time of day!!
Olé Rochester • Owner
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the food and found our staff friendly. It’s indeed unusual to be the only diners at that time, but we’re glad it made your experience unique. We hope to see you again soon! The Ole Team!
Lara F. • 1 review
24 September 2024
10/10Delicious authentic Spanish food tastes just like my yayas home cooking, definitely recommend 
Yorissa P. • 3 reviews
13 September 2024
10/10good food
Julie R. • 1 review
6 September 2024
6/10Food was warm and had been reheated
Pamela S. • 1 review
17 August 2024
7.5/10Serving staff need to more aware what you offer, they didn't know what was on menu, couldn't answer a couple of simple questions like do you sell Spanish brandy (Spanish restaurant!!!) Didn't know what a liquer coffee was or even if you sold them, dropped a glass of ice on my husband no apology and had to be told to bring a fresh glass not even offered a drink as compensation squid overcooked prawns no flavour and potato's bravas soft, mussels and mushrooms very tasty but overall not a good service unfortunately will not recommend or go back
Lisa K. • 1 review
20 August 2024
9/10A birthday celebration
Russell P. • 6 reviews
18 August 2024
7.5/10We were asked where we wanted to sit (outside was not an option - shame). Beautifully decorated and we enjoyed a wide variety of dishes. We had a mixture of tapas and a mixed grill for the 5 of us. We had mentioned that it was my son’s birthday but it was still a surprise when they brought him out a free pudding and clapped out and sang happy birthday. The servers were hanging around. One dish didn’t arrive but they took it off the bill with no issue. Enjoyed the meal and got a discount with The Fork and it was lovely to try out a new restaurant in Rochester.
Sarah S. • 1 review
3 August 2024
8.5/10Pleasant evening
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