Reviews - Restaurant & Tea Room at The Feathers Hotel
Reviews
8.1of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Jessie B. • 1 review
15 October 2024
4.5/10Myself and 3 family members attended today for afternoon tea. Our table was booked for 12:30pm and our food didn’t arrive until almost 40 minutes later. The sandwiches and the cakes were lovely, however the scones were all very hard and dry, with no butter to soften them and very minimal cream. The staff were miserable and we felt like we had to keep pestering them for things that should be included with the afternoon tea. We had to ask for more cream. We weren’t asked if we wanted anymore tea or coffee. We asked the waitress for a jug of water and it was if it was a hassle. There were 2 other tables filled next to ours. The one table had also complained and the manager was in attendance and the second table sent their food back. Not good service, not good value for money. Such a shame. Will likely not come here again.
Simon J. • 33 reviews
3 June 2024
9.5/10the hotel is very old and well maintained. the staff were attentive and tge food was great
Beverley R. • 1 review
2 June 2024
3/10Disappointed as booked an afternoon tea for my mom's 94th birthday. Got there reservation was on but no notice that it was for an afternoon tea so ended up having to have a Sunday lunch. staff were fine.
Lynda G. • 18 reviews
15 May 2024
10/10A magnificent building. A very high quality restaurant experience - attentive staff, good menu range my husband's fish (with chips) was enormous and my steak pudding was brim full of meat.
Shirley D. • 1 review
3 May 2024
6/10After looking at the menu online very disappointed with the menu on offer.
Alex C. • 2 reviews
30 March 2024
9.5/10Really excellent food and good range on the menu incl. V and GF. It was busy and service was a bit pushed, but not to the detriment of a fine meal. Lovely dining room.
Gaynor S. • 14 reviews
2 March 2024
6/10Restaurant was very quiet with just a handful of the tables occupied when we dined. We were welcomed in a pleasant manner and shown to our table promptly. I had rang ahead as we had hit poor driving conditions on our way. We ordered beef carpaccio to share as our starter as my husband and I don’t have the appetite for 3 full courses. Unfortunately it was cut very thick for carpaccio. It was extremely ‘chewy’ and swimming in what tasted like vinaigrette as opposed to ponzu as stated on the menu. My husband’s bavette steak was perfectly cooked to medium but the fries were overcooked and looked like they were from the bottom of a cheap frozen bag. The menu mentioned truffle and parmesan but there was not even a hint of either. It wasn’t clear if this had to be requested as an extra, if so we weren’t asked. My rock bass mariniere would have been delicious if it was hot, it was at best luke warm. The best thing about the meal were the peas. I ordered a glass of wine to have with my meal but it never came. I wasn’t able to grab any of the waiting staff’s attention to chase it up. When the maitre d appeared to remove our plates and asked how the meal was, I politely pointed out the issues. He was polite and apologised but used the excuse that there was a private function and they were preparing and serving afternoon teas. He offered us a shared dessert or coffee as recompense. The coffee was nice but really?! When I went to pay, I asked for the bill as the server just requested the payment. He just turned the screen a little and I couldn’t really visualise what exactly was on the bill. As the menu did not have individual dish prices just prices for 2 or 3 courses I’m unsure what I actually paid for or if the wine that never came had been charged or indeed the concessionary coffees. I understand we attended towards the end of lunch service and despite being allegedly busy elsewhere in the hotel, I still expect a good level of service. All in all it was just somewhat disappointing. The question is would we go again? Maybe but Ludlow has many other good places to dine at so probably the answer is no.
Richard W. • 1 review
13 December 2023
10/10The Feathers has long been a favourite and we chose it to have a celebratory afternoon tea for my wife’s birthday. It didn’t disappoint and the food, ambience and service were excellent. For those who might not know The Feathers it is one of the most historic hotels in the country and has a wonderful relaxing atmosphere. Highly recommended and the booking procedure through The Fork was easy.
Sandra C. • 1 review
26 November 2023
8/10Sunday lunch with friends. Good experience. Food is nicely presented and tasty.
Peter L. • 22 reviews
16 October 2023
7.5/10Attentive service and food was good and good portions.
GAYRON W. • 1 review
20 September 2023
8.5/10Fortunately we had a table by the window as the room was very dark and I am visually impaired. The staff were very pleasant and helpful though I was surprised to find that when we went to the bar to pay, they had no cash float, so were unable to give me change - one way to get a tip, I suppose! The sandwich fillings were very tasty; egg, ham, salmon & cream cheese and cheese with some sort of pickle. The fruit scones were still warm and came with a very generous portion of cream. There was a selection of different jams to choose from. Tea and coffee were refilled on request. I would take Afternoon Tea here again.
Keith H. • 14 reviews
18 September 2023
9.5/10Excellent service.
Paul S. • 6 reviews
12 September 2023
9/10Pleasantly surprised to find that the lunch menu was a subset of the evening menu and not the lunch menu found on their website . Good choice of starters and mains. All the food we ordered was very well cooked and delicious. Great to have fresh veg with the meal . Service was very attentive and helpful in selecting gluten free alternatives for my wife. Could not rate the ambience very highly as there were not many tables occupied but what do you expect for a damp Tuesday lunchtime! Over all a very nice lunchtime experience in Ludlow.
Susan U. • 3 reviews
3 September 2023
10/10We had a very tasty Sunday lunch.The meat was tender and the vegetables were delicious.There was plenty to eat and the service was friendly and efficient.We have booked to go again.
Nigel W. • 3 reviews
13 August 2023
8/10Good Sunday lunch. Ended up staying three hours which is a huge testament to all concerned. Plenty of friendly staff trying their very best. Good clean loos.
Sarah M. • 1 review
11 August 2023
10/10
Beautiful old building in the centre of Ludlow, staff were lovely and everywhere inside was clean. Couldn’t fault the afternoon tea, had to request a doggy bag as there was too much!!!
Jeff G. • 7 reviews
15 May 2023
8.5/10It was a shame we didn't all get our main course together. ???? However, it was managed well.
Debbie W. • 1 review
21 March 2023
3/10Took my mum for afternoon tea. Really disappointing and very over priced. Very rude waitress and quality of food was very poor. Restaurant was not very clean and multiple dogs in restaurant. Not worth the money
patrycja s. • 1 review
12 March 2023
10/10The staff was amazing and so accommodating. The food was delicious too. We had afternoon tea and had a delicious selection of finger sandwiches and sweet treats. Everything was perfectly hand crafted. Will be coming back.
andrew m. • 1 review
6 March 2023
10/10Excellent experince form checking in, to the quaity of our room and in particular the high and frendly quality of service at the restaurant. the food i must say was exceptional, taking time to understand our dietry requirments. Definitely will come back
Lydia B. • 1 review
3 March 2023
6/10Food was good, however we told them we were vegetarian at the time of booking and TWICE verbally and they still brought out a meat afternoon tea. Servers were polite and apologetic at least.
Lisa M. • 1 review
24 February 2023
10/10What a lovely place, the staff are welcoming, helpful and friendly and the food was amazing! Both me and my husband couldn't fault the food or service and really enjoyed our evening.
Dagna S. • 1 review
11 February 2023
5.5/10The restaurant has a potential but few things were disappointing in this experience. We came down to the restaurant and we were waiting to be seated the staff was playing with another customers dog. The prices in the menu were different than the one on the bill which I think is unacceptable. Due to being a vegetarian I am always checking the menu in advance to be sure that I will have something to eat. The menu on the website was different with the presented menu. The food was really nice and the staff was nice and polite. The restaurant has a potential to be great with few corrections would be perfect experience. Sad that it wasn't.
Michael N. • 1 review
5 February 2023
8/10Evie the waitess was fantastic, chatty, friendly and attentive
Colin S. • 1 review
31 January 2023
9.5/10Very good food and service from the attentive staff. A good sized table for 4 of us. It would have been nice if a few more tables were occupied but it was a Tuesday in late January so not really surprising.
John S. • 1 review
30 January 2023
10/10The dining experience was excellent. No so for the string of inane digital reminders to me about the booking. Reminders are rapidly becoming quite common for various appointments and I think they are really helpful for both parties. But I don't agree with multiple reminders and I particularly dislike receiving a note asking me to confirm or cancel the booking. Which crazy IT chappy came up with this insulting idea! It gets worse! I did click on "Confirm" as requested but 24 hrs after consuming the hearty meal I see I have another message saying " Restaurant and tea room at the Feathers Hotel is waiting for the re confirmation of your booking of 30th January 2023 to keep your table . Clicking on the link takes me to a "The Fork" website in a foreign language - French I think. Enough is enough! If this happens again I will hit the "Cancel" button.
Simon F. • 1 review
21 January 2023
9/10Service a bit slow and staff not knowing what each other was doing. They were friendly enough and very helpful but needed more guidance i thought.
andy g. • 1 review
19 January 2023
10/10Great atmosphere, very friendly attentive staff, & really good, well cooked food, would highly recommend. Will be trying the Sunday lunch & afternoon tea, so have high hopes.
Vikki W. • 1 review
10 January 2023
10/10Food and service was excellent
Stuart O. • 1 review
28 December 2022
8/10
The restaurant food was very nice, however too expensive. Also the choice of food was too small, and some items were already unavailable despite being seated at 6.30pm. Breakfast was also served in this restaurant in the morning. The food was good but the service was poor due to being understaffed.
Margaret A. • 1 review
7 December 2022
3/10Very disappointing experience in an iconic building. Restaurant was uncomfortably cold. Food mediocre at best. Overpriced and very poor value for money.
Linda S. • 1 review
27 November 2022
10/10We had an excellent meal. From the time we entered the restaurant to the time we left the staff were welcoming and attentive without being intrusive. There was a lovely, cosy atmosphere all of which made for a truly enjoyable experience.
Angie C. • 1 review
7 November 2022
10/10The food was fabulous and the staff were friendly and helpful. All three courses that we had were amazingly good.
Andy H. • 1 review
21 October 2022
4.5/10The staff are very under trained. Made mistakes and were fumbling around. Management need replacing. We won't be returning anytime soon. It was far from impressive.
Lin G. • 1 review
6 October 2022
9/10Always wanted to visit the Feathers...and after so long we did it ! Such history as well as a deceptively large extention behind a small frontage...Nice to reflect on while we enjoyed our afternoon tea!!
Rob B. • 1 review
19 September 2022
8/10Food for our 2 night stay was fine. Service was variable but clearly short-staffed. The waitresses tried hard but some needed more training ( but friendly acceptance of this need).
William B. • 1 review
11 September 2022
10/10Excellent food and service in a historic hotel in a beautiful old market town. We had two breakfasts, one dinner, and drinks and everything was great and fairly priced. We would gladly go again!
Paula S. • 1 review
25 September 2022
10/10We were stopping at The Feathers so decided to give the menu a try for Sunday lunch. We both had the mushroom soup to start. It was thick and just flavoured enough with garlic and basil to make it a bit special. My partner had the risotto. It was a huge portion. I had roast beef with all the trimmings. It melted in the mouth and was just pink in the middle. The cauliflower cheese and sweet and spicy red cabbage that came with it were both fabulous. Another fulsome meal very well cooked and presented. If we stay in Ludlow again soon we would definitely have Sunday lunch here again. Three courses cost just £25 each. But only go for that option if you are very hungry indeed!
Vikki H. • 1 review
18 September 2022
10/10Everything about the feathers is amazing. The food is fabulous and the staff couldn’t be more helpful. The rooms are just lovely we will definitely be returning soon.
Roderick T. • 1 review
4 September 2022
8.5/10Very welcoming despite a late online booking of which they were unaware. Food was good and was what we needed after a long and rather frustrating journey.
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