Shu Xiang Ge Hotpot - Chinatown

Ying L. • 2 reviews

18 November 2023

6/10

The food was good. There’s one particular staff who had been quite rude whenever we interacted with him, which made our experience with this restaurant not particularly pleasant.

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Jo F. • 1 review

16 November 2023

10/10

super fun, super yummy food, friendly service. will be back!

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Q J. • 1 review

8 November 2023

2/10

Horrible experience, there are hairs in the food, and dead insects in the food. There is no explanation or solution, they simply took out the dish. Vendor accepts cash only

See photo

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Victoria C. • 1 review

20 October 2023

9.5/10

Lovely food and staff. Most of us had never had Hot Pot before and we all really enjoyed the meal.

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Khairul A. • 1 review

19 October 2023

6.5/10

Food was quite good. However, service was terrible. We ordered quite a lot of food, but more than half of them didn't arrive. We ate what was served first, as we would understand that the kitchen might be backed up. Waited really long and when we asked where is the rest of our orders, they were confused and ask what did we not get. Told them we have not received majority of the food and they came back with receipts of our order and released they have given our food to a different table. We had to wait further for the food and by the time our food came, we were already full from the vegetables and the rice. We still ate the food that finally arrived, and yet we were still short of 1 of our orders. We had enough of the wait and told them to cancel it as we were tired and full by then. The manager (I assume) came to us with the last food that was late served and told us 'the kitchen has already made it for you, do you still want it?' We said no cause we can't be bothered anymore and he stormed off and threw the food really loudly away in anger. Bad service, no apologies, nothing. So gave food and ambience a good rating but service is just absolutely atrocious. Won't come back :)

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Bobby S. • 1 review

18 October 2023

4/10

The food was just okay and the service was less than average. About 80% through our meal, they moved us to a different table so they could sit a larger group of White people...

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Nicholas S. • 1 review

13 September 2023

9/10

The restaurant was a great find, Andy, The branch manager was fantastic and another gentleman as well, (unfortunately didn’t catch his name) was also really attentive and really helped us to settle in for our first time ordering a hot pot would definitely recommend.

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Ivan K. • 1 review

2 September 2023

9.5/10

First time to a hot pot restaurant and this didn’t disappoint. Delicious food. Highly recommended!

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Roy C. • 1 review

19 August 2023

9.5/10

Great food at a good price. One of the best restaurants in China town.

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Stefani N. • 9 reviews

29 July 2023

7/10

They only accept cash if you are going with a discount from The Fork. It could have been better service

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Lloyd R. • 1 review

18 July 2023

4/10

Awful music, food was average, price was very very high

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Mindaugas V. • 1 review

30 May 2023

8/10

good but the pork is very lean i.e. not tasty. Must be British or smth. good but the pork is very lean i.e. not tasty. Must be British or smth. good but the pork is very lean i.e. not tasty. Must be British or smth.

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Vanessa W. • 1 review

22 May 2023

3.5/10

Inattentive staff….

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Xiaomei J. • 1 review

15 February 2023

2/10

Terrible attitude of the staff.

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Jane Au • 2 reviews

14 February 2023

7.5/10

Overall the food was excellent. Though the soup was a bit oily. The service needs improvement.

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Andrew L. • 1 review

24 January 2023

7.5/10

Good taste, the pot soup and dishes are all OKAY, fried rise very good too. But there was almost no service, and the price is too high based on the environment and food quantity.

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shirlie l. • 1 review

15 January 2023

9/10

Great selection of food!

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Ana P. • 1 review

28 December 2022

8/10

Long wait even though we had a reservation, staff weren’t that helpful, our first hotpot experience and we had no help to figure out how to order. Things were missing on our table, napkins, bowls but we just got up and got ourselves. Otherwise a great experience, food was delicious and all a good portion. Highly recommend the beef slices and fried rice, be careful with the spicy broth if you cant handle spice, the Sichuan pepper really numbs the mouth and packs a kick.

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Mari M. • 3 reviews

28 December 2022

7/10

Too expensive.

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キム ホ. • 1 review

18 December 2022

8.5/10

good food！but it was a little difficult to get the waitress attention. But overall it was good.

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