Smash Bones @ The Upper Place

Fazleh A. • 3 reviews

14 June 2024

10/10

Delicious food

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robin Y. • 14 reviews

9 May 2024

4/10

We had the beef rib , a terrible piece that was not only small but full of fat and a steak, which was nothing very special with fries and a meat fries. I particularly asked that the fries be made crisper but was disappointed. The place was not full but the lift was out of order and my poor daughter had to lug a heavy baby buggy up the stairs. Luckily there were some baby highchairs available and the waiter was kind enough to bring that to our table. So, if you have a buggy , please, please don't go there .

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Smash Bones @ The Upper Place • Owner

This review seems very bizarre, inaccurate and fabricated. We consistently checked on your satisfaction during and after your meal, but none of your concerns were mentioned and gave us the impression that you were happy. The beef rib and ribeye steak were served as expected, reflecting their renowned flavours and tenderness. We fulfilled your request of crisper fries by extending the cooking time but any further would increase the risk of excess oil absorption. The lift situation is beyond our control as we are a vendor at a venue, but I would have gladly assisted with the buggy should you have asked. While we don't provide table service , I the owner not "waiter' personally ensured your needs were met by bringing a baby chair and food to your table. Furthermore, I had to clean the disgusting mess you left on the floor. Prices are transparent on the menu before booking, and you received a 20% discount, so it is very unfair to rate us as “very expensive”. Our prices reflect the quality of our food.