How is the service rated at The Factory House?

The service at The Factory House is rated 8.4/10 by TheFork users.

How is the waiting time rated at The Factory House?

The waiting time at The Factory House is rated 8.5/10 by TheFork users.

How is the noise level rated at The Factory House?

The noise level at The Factory House is rated 6.5/10 by TheFork users.

How is the quality of the cuisine rated at The Factory House?

The quality of the food at The Factory House is rated 8.5/10 by TheFork users.

How is the atmoshpere rated at The Factory House?

The atmosphere at The Factory House is rated 8.2/10 by TheFork users.

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Reviews - The Factory House

Name: The Factory House
Address: 37 Leadenhall Pl, London, EC3M 7AA, United Kingdom
Price range: £32 (Prices have been provided by the restaurant)
Rating: 8.4

Reviews

8.4
of 10

Very good

114 reviews

Ambience

8.2

Food

8.5

Service

8.4

Real experiences from real diners
Ratings and reviews can only be left by guests who have booked with TheFork.

How do we calculate ratings?

Charles H. • 1 review
5 November 2024
10/10
Everything was AMAZING!!
Debbie M. • 1 review
25 October 2024
5.5/10
It was quiet, (a Friday night), but that was OK because we wanted to have a good talk. The food was average and menu wasnt appealing. Waitress was attentive.
Libby s. • 1 review
16 September 2024
8/10
My reservation wasn’t showing on the system but the staff easily accommodated us Lovely food
Tim S. • 1 review
4 September 2024
6.5/10
Menu choices for breakfast weren't as extensive as I'd hoped. There weren't many waiting staff on duty so service was a little slow, but those who were at work were friendly, helpful and unintrusive.
Tim K. • 1 review
18 June 2024
9/10
Very pleasant lunch. Good and efficient service. Food was of a high standard and well priced for EC3.
Ed A. • 1 review
3 June 2024
7/10
No coffee machine working and only told us once all sat down. Very disappointing.
Mark C. • 2 reviews
24 April 2024
8.5/10
Always a great place for breakfast. Great food and great service. Can get noisy when really busy but that just lends to a great atmosphere
The Factory House • Owner
Thank you very much for taking your time to give a nice review, I am going to make sure to shave your thoughts with the staff, we are looking forward to welcoming again soon. Yours sincerely, Luis Assistant Manager
Jane C. • 1 review
27 March 2024
10/10
Tasty food, the steaks are some of the best. Iris was great on both occasions when I visited.
Richard W. • 3 reviews
27 March 2024
10/10
Great breakfast with super friendly staff and great venue
Heather M. • 1 review
21 February 2024
10/10
What a superb dining experience. The food (steak) was unbelievable! Our server (I wish I could remember his name) was amazing - lovely experience all round - will definitely be back!
Chris S. • 1 review
25 January 2024
5/10
Whilst you were greeted you were not necessarily welcomed. The service was poor - had to find a server to order drinks and food. The portions was ok but leaning towards small. After a period of server absence I had to go to the bar to ask if if I may settle the bill.
Christopher J. • 1 review
10 January 2024
8/10
Good food and service...thank you. Will be back.
jo c. • 2 reviews
21 September 2023
8/10
Fast, efficient service with good food & hot tea, what more do you need first thing in the morning?!
Babak S. • 1 review
21 September 2023
5/10
The location is extremely convenient for anyone in the insurance/insurance adjacent businesses however the quality of the food was not at a level that would warrant the pricing and location. approximately £20 a main (not the steak) and very average food. The pie was watery and didn't have any crust just a filo top. I would not be in the market to revisit when better establishments exist in the area.
Mike H. • 3 reviews
10 August 2023
10/10
One of the few restaurants that is open early for Breakfast. I've eaten here numerous times and continue to be impressed with the Service from the friendly staff and the quality of food.
Bilyana R. • 2 reviews
12 July 2023
8/10
We met with friends to catch up on a Wednesday evening for dinner. We had been to the Factory House before and chose to go there again for the nice food, great service and quiet atmosphere where we could talk. The place was almost empty but they have introduced some game by the bar where a group of work mates was making A LOT of noise. The loud shouting was so bad we could barely hear each other across the table. We talked to the staff who were kind enough to move us to a table in the private area (where another game set was placed). We enjoyed the food and drinks, but if these games will be a permanent feature of the restaurant, we will have to find another place to catch up over dinner.
Richard D. • 1 review
15 June 2023
3/10
Service is awful, portions poor, very expensive,
jo c. • 1 review
14 March 2023
9/10
Good food, really hot tea, strong coffee, all served quickly and with a smile, all at a decent price, what more could you ask for to start your day?!
George R. • 1 review
2 March 2023
7.5/10
Decent breakfast and coffee for a working breakfast. Would return again. Thank you.
Suzanne B. • 1 review
15 February 2023
4.5/10
Food was tasteless (all 3 meals ordered), service was slow and no gluten free bread which is a staple in most places offering breakfast. Coffee is also disappointing. Would not recommend
Paul B. • 1 review
21 December 2022
10/10
Had the medium full breakfast and the food was super fresh, hot and delivered exquisitely to our table by the very helpful waiting staff. Recommend 100%!!
Nick H. • 1 review
7 December 2022
8.5/10
Good food as always. Friendly efficient service
Paul A. • 1 review
26 October 2022
10/10
Always a great place for a business lunch. I would also recommend it in case you are there with your family. Good selection of wines as well. 5 stars
Joanne K. • 3 reviews
8 September 2022
8/10
Nice lunch spot but they need a better varied lunch menu like sandwiches and salads etc in a City venue as the food is quite heavy for a lighter lunch. A lot of vegan choices too.
Noel M. • 1 review
2 August 2022
9.5/10
excellent if a little difficult to hear my colleague talk
Mark S. • 1 review
8 June 2022
10/10
Great service and delicious food. Accommodating to a late alteration. Extensive wine list and food provided exceptionally quick. Overall a great experience
Paul B. • 2 reviews
6 June 2022
9/10
Great Food, good selection. Nice to see the restaurant was busy even though it was a Monday lunchtime
Andy D. • 2 reviews
1 June 2022
9.5/10
Lovely little quiet venue, attentive staff, caesar salad was scrummy, great wine and gins. Will be back aaaaAzzZSzzzzzzzzzzzZzzzzzzaaaaaas
Robert H. • 1 review
26 May 2022
7.5/10
Was good although bit slow to get down he food as they were busy, but they did let us know
Derek B. • 1 review
7 April 2022
8/10
An excellent venue for a breakfast meeting, especially if you can grab one of the booths. Attentive service and good selection of breakfast treats if you're in the mood to scoff as well as refuel on coffee, and very convenient for our office in Lime Street.
Mike H. • 3 reviews
17 March 2022
10/10
I am a regular breakfast visitor at The Factory House. The service is excellent, with all staff being welcoming and friendly with nothing a problem. Good choice of food selection and always tasty - would recommend the Full English to anyone visiting!