Reviews - The Forge
Reviews
8.7of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Katie J. • 1 review
6 March 2025
7/10The food at the forge is incredible and always has been, every dish was beautiful and the sides are so tasty. The chefs are amazing! Sadly it’s let down by the staff this is the second time we’ve been and received lacklustre service. Nobody seemed to care it was my partners birthday except for a card left on the table. Nobody acknowledged the occasion or even if we were enjoying our food. We would love to be regulars here due to the incredible food but the attitude of the staff has left us feeling unwelcome and reluctant to return.
The Forge • Owner
Thank you for your kind words about the food – we’re so glad to hear that you enjoyed the dishes and sides, and we truly appreciate your compliments to our chefs. However, we’re genuinely sorry to hear that your experience with our staff didn’t meet your expectations, especially on such a special occasion as your partner’s birthday. We understand how important it is to feel valued and welcomed, and we sincerely apologize for not providing the level of service you deserve. We’ll be addressing your feedback with our team to ensure that future guests receive the attentive and warm service we strive for. We would love to welcome you back in the future and provide you with the exceptional experience you’re looking for.
Carol M. • 1 review
19 February 2025
6.5/10It was a very quiet lunchtime but service was still slow - had to leave the table to ask for more water, having already asked for some. Food was over salted - and I like salt but it was too much for me, even the peppersauce was salty. Had the aged sirloin steak medium rare but it lacked the tenderness I expect from sirloin. It was okay but I wouldn't rush back there to dine.
The Forge • Owner
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, especially regarding the service and the food. We always strive to provide attentive service, and it’s concerning that you had to ask for water more than once – this will be addressed with our team. We also appreciate your comments about the seasoning and the sirloin steak. We aim to create dishes that satisfy every palate, and we’ll take your feedback about the saltiness and tenderness into consideration as we continue to improve. We’re grateful for your honest feedback and hope you’ll give us another chance in the future to provide a better dining experience Many thanks Camie
Peter W. • 1 review
8 February 2025
2/10I would write a review but after 7 days of confirmation emails and texts that I confirmed the booking. On the day I had booked I received an email cancelling my booking no explanation. Now waiting to see if they charge me for cancellation. My wife was looking forward to a night out. Will never try booking again
The Forge • Owner
Thank you for sharing your feedback, and we’re truly sorry to hear about the frustration you experienced with your booking. We understand how disappointing it must have been for you and your wife to receive a last-minute cancellation after confirming your reservation multiple times. This is certainly not the experience we aim to provide, and we apologize for any inconvenience caused. We take your comments seriously and will investigate what led to this issue to ensure it doesn’t happen again in the future. Regarding the cancellation charges, we’ll make sure to follow up with you to resolve this matter to your satisfaction. We hope you’ll consider giving us another chance in the future, and we’d love the opportunity to make it up to you. Many thanks Camie
Gill R. • 1 review
6 February 2025
10/10
Excellent food- with a twist. It was lovely to have opportunity to talk Dan the chef on our way out. Will definitely be back. Blind tasting menu sounds interesting.
The Forge • Owner
Thank you for your kind words! We’re thrilled to hear that you enjoyed the food and had the chance to chat with Dan – he’s always happy to share his passion for cooking! We’re glad you found the blind tasting menu interesting, and we’d love for you to try it on your next visit. We look forward to welcoming you back soon for another fantastic experience! Many thanks Camie
Sylvia M. • 22 reviews
26 January 2025
9/10Nice Sunday Roast and really liked dessert, very good
The Forge • Owner
Thank you for your lovely feedback! We’re so glad you enjoyed the Sunday roast and dessert. It’s great to hear you had a good experience, and we hope to welcome you back soon for another delicious meal! Many thanks Camie
Donna T. • 1 review
29 December 2024
5/10Food was terribly salty in both starter and main -expensive - 1piece of beef for £23! Won’t be going back
The Forge • Owner
Thank you for sharing your feedback. We’re really sorry to hear that the food didn’t meet your expectations, particularly with the seasoning. We take all comments seriously and will look into the issues you’ve raised to ensure better balance in our dishes. We also understand your concerns regarding pricing, and we’re constantly reviewing our menu to ensure it reflects both quality and value. We appreciate you taking the time to let us know, and we hope you might consider giving us another chance in the future. Many thanks Camie
Jane W. • 1 review
24 December 2024
10/10
Steak was amazing.
The Forge • Owner
Thank you for your feedback! We’re so glad to hear you enjoyed the steak. We hope to welcome you back soon for another great meal! Thank you Camie
Colin T. • 1 review
18 December 2024
10/10Food was amazing it’s gourmet and high standard and reflected in price but for a special occasion which we had it was excellent all round
The Forge • Owner
Thank you for your wonderful review! We’re so glad to hear that you enjoyed the gourmet experience and that it was the perfect choice for your special occasion. We take pride in offering high-quality food, and we’re thrilled to know it lived up to your expectations. We hope to welcome you back soon for more memorable meals! Many thanks Camie
Julie M. • 1 review
14 December 2024
10/10Lovely lunch last week. Will be going back x
The Forge • Owner
Thank you for your kind feedback! We’re so glad you enjoyed your lunch and can’t wait to welcome you back soon for another great experience! Many thanks Camie
Stephen D. • 1 review
19 December 2024
5.5/10The website menu needs to be updated as the food on the lunch menu was not what we were expecting. I asked for plain steak but it came covered in a strong pepper butter mix. No one asked if we had any allergies, whilst I do not have food allergies other diners might have. Overall we come away disappointed as the main reason for choosing The Forge, was the Game menu as seen on line. Unfortunately there was not much ambience as the restaurant was more or less empty.
The Forge • Owner
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet expectations. We apologize for the confusion with the menu, and we’ll make sure to update the website to accurately reflect what’s available. We also appreciate your comments regarding food preferences and allergies – ensuring all our guests are well-catered for is important, and we will reinforce this with our team moving forward. We’re sorry to hear that the atmosphere wasn’t as lively during your visit, and we’ll continue working on creating a welcoming environment for all our diners. We do hope you’ll consider giving us another chance in the future, and we’d love to make it up to you with a better experience. Many thanks Camie
Janet G. • 3 reviews
2 December 2024
7.5/10Disappointed with lack of choice. There was no fillet steak, although the waiter explained they had a very busy weekend, and were waiting for a delivery. Food was ok, extra for sides, so value and quality for money, I thought was average.
The Forge • Owner
Thank you for the great score! Thank you Camie
Claire M. • 8 reviews
8 December 2024
10/10It was a wonderful experience which we thoroughly enjoyed! Cocktails, excellent wine and Sunday roast to die for!!!!
The Forge • Owner
Thank you so much for your fantastic feedback! We’re thrilled to hear you had such a wonderful experience, and we’re especially glad you enjoyed the cocktails, wine, and Sunday roast. It means a lot to us that you had a memorable time, and we can’t wait to welcome you back for another amazing meal Many thanks Camie
Vincent H. • 1 review
30 November 2024
10/10Staff , Food , Atmosphere 10/10 , best place in Chester
The Forge • Owner
Wow, thank you for the amazing 10/10 review! We’re thrilled to hear you had such a great experience with our staff, food, and atmosphere. It means a lot to us that you consider us the best place in Chester. We can’t wait to welcome you back for another fantastic visit! Many thanks Camie
Barbara J. • 1 review
30 November 2024
10/10The restaurant was lively with a great atmosphere. Server was welcoming, friendly and attentive despite being very busy. The food was first rate, steak cooked to perfection, and everything was delicious. Really enjoyed the evening and would definitely go again.
The Forge • Owner
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the lively atmosphere, and that our team made such a positive impression with their service. It’s fantastic to know the food – especially the steak – was cooked to perfection and that you had an all-around great experience. We look forward to welcoming you back for another memorable evening Many thanks Camie
Sean W. • 1 review
5 October 2024
10/10Excellent
The Forge • Owner
Hi Sean, Thanks for the 10 out of 10 review! We really appreciate it. We look forward to welcoming you back in the near future. Many thanks Camie
Alun P. • 1 review
5 October 2024
9.5/10Food great Shocked about 12 5% service charge £60 for 6 too much
Vern J. • 1 review
29 September 2024
7/10Service was perfect. A really friendly helpful and knowledgable group of staff. However, for the price, the food was disappointing. The potatoes and carrots were over cooked and very greasy. The piece of stone bass was tiny for £26. Lovely restaurant but food was disappointing.
Philip M. • 1 review
27 September 2024
6.5/10Very restricted menu which gave no main meal choice for my wife , a vegetarian. Starters excellent but very small. Overall far too expensive for the meal provided .
Sally W. • 1 review
23 September 2024
6/10The groupon offer ( bought for a birthday gift ) was for rump top to share , we were asked how we’d like our steak cooking ( medium rare ) it arrived very rare & quite chewy . We asked for it to be cooked a little more & on its return we were advised by a different waitress that it’ is best cooked medium , which we weren’t advised for this cut . It was edible but was rather disappointing .The side dishes & sauce were very tasty . The Service was good , the bill was initially charged at full price before being corrected . The restaurant was modern stylish & the atmosphere was great . ,
The Forge • Owner
Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the side dishes, sauce, and atmosphere, and that the service was up to standard. However, we’re truly sorry that the steak didn’t meet your expectations, especially regarding the cooking and the communication about how it should be prepared. We understand how important it is to get the right level of doneness for each cut, and we’ll be sure to improve how we communicate this with our guests moving forward. We also apologize for the billing error and appreciate your understanding as we corrected it. We value your comments and hope to have the opportunity to provide you with a better experience in the future. Many thanks Camie
Sylvia M. • 22 reviews
22 September 2024
10/10Have a really nice meal and am looking forward to visiting again soon portions were good too
Jane N. • 1 review
22 September 2024
8/10Food was delicious only slight criticism food could of been a bit hotter. Staff not all were not very engaging felt hard to get their attention. Small things no salt and pepper on table so had to look for staff for these which should maybe be on the table no sugar came with coffee so had to try and get staff attention again. My daughter works in hospitality and always approaches a table with a lovely smile she never says anything but she even commented. Hope this of help thank you .
The Forge • Owner
Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the food! We sincerely apologize that some aspects of your experience didn’t meet your expectations, particularly with the temperature of the food and the service. We also appreciate your comments about the small details like salt, pepper, and sugar – we’ll certainly review these aspects to ensure a smoother experience for our guests moving forward. We’re also grateful for your insights into the staff's engagement. We’ll work with our team to ensure we’re providing the warm and attentive service that we strive for. Your feedback is truly valuable, and we hope to have the opportunity to offer you a better experience next time Many thanks Camie
Alison J. • 1 review
8 September 2024
10/10Lovely meal and really good hosts. Went over and above for my veggie option
The Forge • Owner
Hi Alison, Thank you so much for leaving such a great review! We look forward to you dining with us again in the near future. Many thanks Camie
Maureen C. • 1 review
1 September 2024
7.5/10Food fabulous music to load!!
The Forge • Owner
Hi there, Thank you for the great review, we look forward to you returning in the near future. Many thansk The Forge team
Kerin L. • 1 review
15 August 2024
9.5/10We were a family group of 10 adults and everyone enjoyed the food, wine and service. Thanks for enhancing our reunion x
The Forge • Owner
Hi Kerin, Thank you for the amazing review, we are so glad we made your reunion special. We hope to see you again in the near future. Many thanks Camie
Emma J. • 1 review
9 August 2024
5/10The starter of the pork belly was fantastic. The service was brilliant. I ordered the lamb for a main. Most of it was fat and there was two bites worth of lamb. This was disappointing considering it cost £26. I left feeling hungry still!
The Forge • Owner
Hi Emma, Thank you for leaving us a review, and we are delighted that you enjoyed the service that was given. I am very sorry you did not enjoy your main meal with us. If you would like o discuss this further then please do not hessitate to conact me on sean.lane@theforgechester.co.uk
Allisha E. • 1 review
28 July 2024
10/10
The staff were extremely friendly, helpful and attentive, the food was absolutely amazing, so flavoursome and very tasty. Extremely happy and will be booking many more times. We had the roast beef and chicken and started and desserts and nothing failed to impress us.
The Forge • Owner
Hi Allisha, WOW 10/10! Thank you very much for such a possative review! We hope to see you again in the near future. Many thanks The Forge
Barbara B. • 1 review
28 July 2024
10/10Came with my Sisters as they had not been before, we were very impressed with the food, the price the service & the ambience, beautiful interior & decor. Will definitely be making another return.
Stew h. • 1 review
29 June 2024
9.5/10Excellent food, great knowledgeable staff and good ambiance everything you would want from a quality restaurant
The Forge • Owner
Hi Stew, Thank you for the great review! We are delighted you enjoyed your experiance with us here at The forge, we hope to see you again in the near future! Mnay thanks Camie
John K. • 2 reviews
2 June 2024
10/10One of the best dining experiences we have had in a while. Great value for money, excellent service, wonderful food and really nice atmosphere. Highly recommended.
The Forge • Owner
Hi John, Thank you for taking the time in leaving such a possitive review! We look forward to you returning in the near future! Many thanks Camie
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