How is the service rated at The Gallery Restaurant at Hilton London Heathrow Airport T5?

The service at The Gallery Restaurant at Hilton London Heathrow Airport T5 is rated 7.9/10 by TheFork users.

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Reviews - The Gallery Restaurant at Hilton London Heathrow Airport T5

Name: The Gallery Restaurant at Hilton London Heathrow Airport T5
Address: Poyle Road, Slough, SL3 0FF, United Kingdom
Price range: £25 (Prices have been provided by the restaurant)
Rating: 7.6

Reviews

7.6
of 10

88 reviews

Ambience

7.6

Food

7.4

Service

7.9

Real experiences from real diners
Ratings and reviews can only be left by guests who have booked with TheFork.

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Sarah F. • 1 review
13 February 2025
3.5/10
Starter and main was over cooked- did rectify by making a different main
Patricia S. • 1 review
30 January 2025
10/10
Nice relaxing evening before our early flight!
Courtney A. • 1 review
31 January 2025
10/10
Staff were amazing and very attentive and helpful. Food was excellent and hot. Would recommend.
Ian O. • 1 review
25 December 2024
6.5/10
My reservation was cancelled before I arrived. I could not possibly confirm my reservation as I have already on a plane from California. Fortunately the restaurant was able to accommodate but the app should not have automatically cancelled my reservation which I booked months in advance and checked in numerous times to make sure that it was still current and in fact calling the hotel restaurant 3 times to confirm. Very disappointing app which I will not be using in future
Lesley W. • 1 review
16 November 2024
3.5/10
Our table was booked for 5 a week before arrival, and confirmed on the day, but not ready on our arrival, to a less than 1/2 occupied restaurant which set the scene on poor service throughout our visit. Having the waiter wanting to take a food order before offering us drinks first. Once drink orders brought to the table, one was reported incorrect due to the drink being made with lemonade rather than soda water. The individual left the table and took her drink to the bar herself to highlight the potential error which was remade with Soda water and confirmed it had been made incorrectly Once our meal was ordered, we had to wait over an hour for it to be brought to the table. One of the meals was Luke warm and had salad on the plate, when a request was made not to have any. Concerns of the general poor service was raised to the Restaurant Manager who offered to remove the service charge which we had no intention of paying and subsequently offered a further 20% off our bill. Very poor!
Tina C. • 1 review
16 November 2024
6/10
Probably the worst chicken burger I’ve ever eaten. Not what I expect from a Hilton hotel. What can you do to improve…. Cook the food fresh or get another chef
Kevin B. • 7 reviews
7 November 2024
4/10
Slow inattentive service, I had to walk from my table to physically ask a waiter to take our order. The food was mediocre at best. Would never eat there by choice, only if staying in the hotel, and even then, next time, might get a cab to somewhere else. Shame.
The Gallery Restaurant at Hilton London Heathrow Airport T5 • Owner
Dear Kevin, I am writing to offer our deepest apologies on your recent experience with us. I understand the frustration that caused. We have conducted a thorough internal investigation to identify what went wrong & made sure to prevent similar occurrences. We are grateful that you brought this matter to our attention. Once again, please accept my sincere apologies. Should you have any further concerns, please don’t hesitate to reach out us. Kind Regards Nish
Karen B. • 1 review
11 October 2024
9.5/10
Service was fantastic. Choice of food on menu good. Value for money considering location excellent. Would definitely go back. Only down side was people walking through restaurant are a to get to buffet who were quite indignant when asked to sit in the area located for the buffet. Better signage may help with this. Otherwise fantastic
Mark D. • 1 review
28 September 2024
10/10
The service and staff were excellent especially Mesha who went the extra mile to make sure our night went perfectly. Thank you
Alison B. • 1 review
1 October 2024
10/10
Great service
Catherine L. • 1 review
22 September 2024
4/10
The beef burger is verr dry. looks like it has been reheated few times Chicken burger is also difficult to swallow , it is very hard.
The Gallery Restaurant at Hilton London Heathrow Airport T5 • Owner
Dear Catherine, Thank you for your feedback. Im sorry to hear that you felt both the burgers dry, i will certainly raise your concerns with our Head chef.
Bill A. • 4 reviews
15 September 2024
10/10
Lovely restaurant. Very good service and great food. Would recommend.
Peter F. • 1 review
8 September 2024
10/10
Very good service and attention to detail.
karen b. • 1 review
27 August 2024
10/10
Good food nice staff
Guy W. • 1 review
23 August 2024
8/10
Staff were really helpful. Parking was validated so that was good. Food was pretty good but a fairly standard selection and probably overpriced.
Kimberly U. • 1 review
14 August 2024
5.5/10
Aaron, who waited on us was extremely friendly and attentive. Sadly the food was not as tasty as I'd have hoped and extremely overpriced for what it was
Ian G. • 1 review
17 August 2024
9.5/10
Lovely restaurant. Great choice. Food delicious and staff very attentive and helpful. Only small criticism was that whilst nice for the ambience the lightening was a little too dark Other than that small point highly recommend
David R. • 1 review
16 August 2024
9/10
Overall the food and service were wonderful. For a restaurant in the hotel we were pleased with the meal and enjoyed the downtime after a day of travel. The atmosphere was comfortable and the staff did not hover or make us feel rushed. The only star they lose is on price, the food was good but in excess of £20 for a burger is a bit high. The prices could be a bit more reasonable for what you get.
Chris W. • 1 review
6 July 2024
3.5/10
Slow service and poor quality food. Very expensive for what we payed.
Maureen R. • 1 review
13 June 2024
3.5/10
When we arrived after a long journey they said we didnt have a booking fortunately I had confirmed our booking on my mobile that day consequently left waiting to be seated sometime.
Edward L. • 1 review
17 June 2024
10/10
Staff were very attentive and polite. Food was delicious and the restaurant had a pleasant ambience
Michael H. • 1 review
11 June 2024
6/10
The restaurant we had booked was closed, so we had a much inferior meal and ambience to that we were expecting
Jef E. • 1 review
24 May 2024
10/10
The service was excellent, our server Aaron really looked after us. The food was delicious and reasonably priced. They even went above and beyond and sang happy Birthday to my husband and gave him a free cake.
Kels N. • 2 reviews
16 May 2024
6.5/10
Decent food, nothing amazing. My husband’s curry wasn’t great not bad, just not ok but the chicken I had was nice. Our server was sweet but it was very slow to get the bill - we asked different waiters/waitresses multiple times. It does the job for dinner in an airport hotel but you wouldn’t plan a meal there otherwise.
Katie B. • 1 review
16 May 2024
3/10
The food was ok, We had paid for a set menu ( up front ) but charged full price. When we queried it, we were told they didn’t know we had paid for a set menu ? We were happy to pay for the extras, it was crossed wires between the reception and restaurant. But we ended up paying the extra on top! The management weren’t very helpful. Food was average.
Sumanth R. • 1 review
28 April 2024
8.5/10
The whole experience was made special, thanks to the staff. Met up with the manager on duty Mr.Mohan who ensured we were comfortable and taken care off....it's moments like these which helps make the experience memorable. Thanks you team Hilton T5
Meg B. • 1 review
27 April 2024
6/10
Service was ok but poor value for money.
Sarah R. • 1 review
22 April 2024
8/10
The menu advertised on the hotel Website did not match that what was offered in the restaurant which was disappointing .
The Gallery Restaurant at Hilton London Heathrow Airport T5 • Owner
Dear Sarah, Thank you for your valuable feedback, apologies that our new restaurant menu wasn't updated in our hotel website. we will get this actioned asap and hoping to welcome you again in the near future. Best Wishes Gallery restaurant team
Rob p. • 2 reviews
19 April 2024
5.5/10
Terribly slow service. Restaurant busy but should have been properly staffed.
Karen G. • 1 review
3 April 2024
5.5/10
I had a really early booking at 5.30pm. The was one other person in the restaurant but I had to wait for quite a while to be seated ad there was no one in sight. Food was fine but took over 1/2 hour to arrive, by which time there were 5 of us in the restaurant. Staff were friendly.
Andrew T. • 1 review
5 April 2024
4/10
Fish and chips were very bad. A micro thin piece of Haddock. My partner was unfortunate to have the skin piece. This was a very bad meal.
John L. • 1 review
3 March 2024
6/10
Very basic food and menu, not very good at all
Raj P. • 1 review
12 February 2024
6.5/10
Had Fish & chips, the dish was overcooked both items were slightly hard & crunchy (especially chips), however the service was very good, polite & welcoming.
Richard B. • 1 review
23 October 2023
7.5/10
Food was much better than anticipated based on some recent reviews. I had the squid followed by the cheese burger which I found to be pretty good. Service was a bit on the slow side. All in all thought not bad.
Fiona S. • 1 review
2 October 2023
6.5/10
Service very slow, food slightly cold Needs better lighting
Diana W. • 4 reviews
21 September 2023
7/10
Surprisingly, the restaurant was only around half full. Whilst the food was ok, for the price it was nothing to shout about. Do check your bill though - it is something we always do. They tried to charge for an additional bottle of wine and put it down to a systems glitch! If you are staying at the hotel and want to eat then you are a captive audience.
Philip N. • 1 review
19 September 2023
3.5/10
Bitterly disappointed. Had been waiting for ages to celebrate an anniversary. No mention. Restaurant temperature awful. Food tepid to cold. Replaced fries Food missing from order, Time taken to deliver meals ridiculous. Understaffed. Difficulty in communicating with some staff Restaurant needs rescuing.
Anthony S. • 1 review
1 September 2023
10/10
Great service. Ordered pizza, perfect! Gòd atmosphere.
Lynne O. • 1 review
25 August 2023
6.5/10
The service was slow, the lady who greeted us wasn't the friendliest. We had to ask about three times for water and when it was brought over it had a chemical taste like TCP so we had to order a mineral water. We had a bit of an issue making ourselves understood by the waiter. The food was nice but the service definitely lacking.
Jane H. • 1 review
4 August 2023
5/10
Food was pricey. Calamari starter was ok although presentation was a bit lacking. Rogan Josh was poor; meat was tough and the ‘Indian bread’ was like pitta bread. No chutney or condiments. Very disappointing. Service was friendly but a bit slow.